Partners with the business and other technology professionals to understand business needs and outcomes.
Translates business outcomes into solution requirements.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Executes requirements and ensures business alignment using facilitation and visual management techniques.
Documents and clarifies work products requirements.
Provides basic to mid-level analysis skills related to understanding and meeting business outcomes.
Works with others to verify, trace and manage functional and non-functional requirements.
Possess the technical skill to understand the applications used to support the business in a specific Business Solution Area(s) (BSA).
Conducts quality improvements by providing analysis of relevant data.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Technology Manager or Director.
Typical Skills and Experiences:
Education: Undergraduate studies in computer science, management information systems, or a related field is preferred.
License/Certification/Designation: Technology certifications or designation are not required but encouraged.
Knowledge, Abilities and Skills: Strong analytical and communication skills, knowledge of planning. Ability to influence, negotiate and set priorities needed. Insurance/financial services industry knowledge a plus.
Other criteria, including leadership or technical skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible).
Working Conditions: Normal office environment. Some travel maybe required.
ADA: The above statements cov
Additional Information
If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
This role on the Navigators line within Contact Center Shared Technology will include partnering with our Product Owner and Product Analysts to groom our backlog of Genesys Cloud IVR/routing work, and Customer and Associate-facing capability uplift , facilitate Front Door Meetings (intake requests to the line), and create user stories that will enable our engineers to develop with the customer experience in mind.
Experience with using AI in the requirements gathering process is desired.
Job Description Summary
If you're enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Technology Analyst you will partner with the business to understand business needs and outcomes as well as provide all types of analysis skills related to understanding and meeting business outcomes. You will translate business outcomes into solution requirements using techniques such as facilitation and visual management. A Technology Analyst should have broad technology and analysis experience including: facilitation with large stakeholder groups, managing the complete requirements lifecycle, conducting structured analysis using both quantitative and qualitative techniques, analyzing data and application suites, and problem-solving using a collaborative style. Technology Analysts are engaged in work efforts at all scales ranging from minor defect fixes and enhancements to development of new applications. You will also work on all types of solution approaches (e.g. custom development, package implementation) and domains (e.g. all application types, data warehouses, Web, and Cloud).
Job Description
Nationwide · Ohio - Columbus, Three Nationwide Plaza