Primary owner for overall commercial strategy and performance for TikTok Shop, including assortment, pricing, promotions, inventory availability, and shop health
Serve as the primary internal owner for TikTok Shop - aligning brand, marketing, digital, and operational stakeholders around clear objectives and KPIs
Collaborate closely with an external operating partner to support day-to-day TikTok Shop execution while retaining ownership of results
Stay current on TikTok Shop capabilities, trends, and best practices to inform ongoing strategy
Marketplace & iHerb Management
Serve as commercial owner for iHerb, leading strategy, performance management, assortment planning, promotions, and growth initiatives
Develop and execute joint business plans with iHerb to drive GMV, conversion, visibility, and long-term brand equity
Lead commercial strategy for additional Quick Commerce and marketplace platforms such as Instacart or similar partners
Ensure consistent brand presentation, compliant content, and strong customer experience across all managed marketplaces
Sales, Growth & P&L Management
Own platform-level P&L for TikTok Shop, iHerb, and assigned marketplaces, including revenue forecasting, promotional investment, fees, deductions, and margin performance
Partner with Finance and Supply Chain teams to forecast demand and support inventory and production planning across marketplace channels
Assess ROI across promotions, affiliate programs, trade levers, and media investments to optimize growth and profitability
Affiliate, Content & Live Commerce Strategy
Define affiliate and creator commerce strategy for TikTok Shop, aligned with brand priorities, positioning, seasonality, and key activation moments
Support creator activation and performance optimization in collaboration with internal teams, external partners, and agencies
Ensure all TikTok Shop and marketplace content is compliant and aligned with core marketing claims, brand positioning, and seasonal strategies
Lead strategy for TikTok Shop campaigns including product launches, promotions, flash sales, and live shopping events
Partner with Brand, Marketing, and Media teams to guide development of content strategies across TikTok Shop and iHerb, including paid amplification opportunities
Performance Analytics & Customer Experience
Track and analyze key performance metrics including GMV, traffic, conversion rate, AOV, affiliate contribution, and promotional lift across TikTok Shop and iHerb
Translate insights into actionable recommendations to improve content, merchandising, pricing, and promotions
Cross-Functional Collaboration & Special Projects
Act as a key connector acr
Benefits
Health insuranceRemote work optionsEquity / stock options
Additional Information
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
*Open to remote or Onsite Candidates in Miami, FL (US HQ)
Job Summary
The Social Commerce Manager is responsible for driving revenue growth, profitability, and brand performance across social commerce and digital marketplace platforms, with a strong dual focus on TikTok Shop and iHerb for Galderma's Consumer Business Unit. This role serves as the commercial owner and strategic lead for TikTok Shop and iHerb, as well as select additional marketplace and Quick Commerce channels. Working collaboratively with cross-functional teams and an external operating partner that supports execution, the Manager owns platform strategy, performance management, and P&L accountability to ensure scalable and profitable growth. This role will report into the Director of National Sales.
Galderma · Miami