Heavy Haulage Motor Assessor

About the role

We're looking for an experienced Heavy Haulage Motor Assessor to join our VIC Assessing Team. This is a highly specialised role focused on assessing damage to heavy motor and haulage vehicles . You'll manage complex claims end-to-end, coordinating repairs and working closely with customers, repairers and suppliers to ensure assets are restored efficiently and safely. Given the nature of this portfolio, this role suits someone with deep technical expertise in heavy vehicles, looking to apply their knowledge in a broader claims and assessing environment. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role In this role, you will: Assess heavy motor and haulage equipment damage, determining appropriate repair strategies in line with industry standards, legislation and manufacturer guidelines Provide accurate settlement recommendations while managing and mitigating large and complex claims costs Coordinate and oversee repairs for heavy vehicles, ensuring quality outcomes and minimal disruption to customers Engage with repairers, suppliers and customers across phone, digital and on-site interactions as required Source and negotiate parts or repair solutions for specialised vehicles and equipment Deliver a high standard of customer service aligned to claims service standards Support delivery of Claims strategy and broader business outcomes About you Trade-qualified preferred (e.g. heavy diesel mechanic, boilermaker, panel beater or similar) Strong experience working with heavy vehicles Sound understanding of complex repair methodologies and heavy motor claims Proven ability to manage stakeholders and negotiate effectively in complex scenarios Strong communication skills and ability to build trusted relationships Well organised with the ability to prioritise and manage competing demands