Dual Rate Valet Dispatcher-Cashier/Transportation Shift Manager

About the role

The Transportation Assistant, Traffic Controller, Valet Attendant, Valet Dispatcher or Limo Driver (Primary position) is called upon to fill the position of Transportation Shift Manager (Secondary position) when needed. The Transportation Shift Manager is responsible for the overall operation of the Transportation Department. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Refer to Job Description for the Primary Position. 2. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 3. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 4. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 5. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 6. Attend all necessary meetings. 7. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. ADDITIONAL SECONDARY POSITION DUTIES: 1. Handle all aspects of the transportation operation including the porte cochere, all parking garages and lots. 2. Ensure Transportation Services staff behavior and appearances are in compliance with established policy. 3. Ensure customer's problems/complaints are handled in an effective, courteous manner. 4. Directly supervises staff. 5. Responsible for scheduling breaks and maintains employee break records. 6. Handle on-site vehicle damage reports. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. High school diploma or equivalent required. Associates degree preferred. 3. Two (2) years of Valet or related guest service experience preferred. 4. Minimum one (1) year supervisor experience preferred. 5. Previous customer service experience preferred. 6. Must have proficient computer skills. 7. Must be able to drive all types of vehicles. 8. Must possess and maintain a valid driver's license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier. Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Ability to define problems, collect data, establish facts and draw valid conclusions. 3. Must have the ability to deal effectively and interact well with the customers and employees. 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to work in all types of weather conditions. 2. Light lifting. 3. Must be able to effectively understand and communicate to candidates and employees. 4. Must be able to stand and walk for long periods, and move through all areas of the casino. 5. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary Starting Rate: $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.