Dedicated 24/7/365 On-Call Support: Provide immediate, direct-access support to executives, requiring flexibility to resolve issues in-person, remotely, and after hours/weekends to meet executive schedules.
Proactive & Preventative Care: Move beyond reactive ticket solving. Conduct scheduled, non-disruptive preventative maintenance on all executive hardware (laptops, mobile phones, networking equipment) to ensure peak performance and stability.
A/V and Presentation Mastery: Provide expert, zero-fail setup and monitoring for all high-stakes internal and external presentations, board meetings, investor calls, and large-scale video conferences.
Executive Travel Readiness: Prepare and test all technology kits for executive travel, ensuring secure global connectivity and local technical support coordination when necessary.
II. Deep Technical & Security Expertise
Modern Tech Stack Expert: Master deployment, configuration, and advanced troubleshooting for mixed environments, specializing in macOS, Windows 11, iOS, Android, and high-end hardware (e.g., MacBooks).
Identity Management: Expertly manage and troubleshoot issues related to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) policies
Collaboration & Cloud Tools: Provide authoritative support for the company's enterprise collaboration suite (e.g., Google Workspace, Slack, Zoom), with a specific focus on security and data sharing compliance.
Network & Connectivity Diagnostics: Rapidly diagnose and resolve complex network issues, including corporate Wi-Fi, guest Wi-fi, and executive home office networks.
III. Confidentiality & Process Excellence
Absolute Discretion: Maintain strict confidentiality regarding all sensitive data, communications, and project information handled or viewed during support sessions.
Asset and Inventory Management: Oversee the lifecycle of all executive assets, from secure provisioning and rapid replacement to end-of-life sanitization, utilizing ITSM tools (e.g., Zendesk and Jira).
Security Incident Liaison: Act as the initial point of contact for executive-level security incidents (e.g., phishing attempts, data breaches), coordinating with the Security Operations Center (SOC) team.
Required Qualifications
Experience: Minimum of 5+ years in IT support, with 2+ years dedicated exclusively to supporting C-Suite, Executive, or VIP personnel in a fast-paced international technology company.
Certifications: Professional-level certifications such as ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP).
Communication: Exceptional verbal and written communication skills with the ability to translate complex technical concepts into clear, simple language for non-technical leadership.
Service Ethos: Demonstrated history of providing high-level customer satisfaction and anticipating executive needs before they arise.
Requirements
Experience deploying and managing Mobile Device Management (MDM) solutions (Intune).
Experience writing easy-to-follow articles for our Knowledge Base, using simple language
Be a high-level expert in our technology landscape
Take ownership of complex support tasks where the solution requires deeper investigation and/or vendor engagement
More about OutSystems
Benefits
Vision insurancePaid time offRemote work options
Additional Information
There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
Executive IT Support Specialist Job Description
Role Title: Executive IT Support Specialist / White Glove Technician
Location: Menlo Park, Silicon Valley/Bay Area, CA
Department: Digital Technology - End-User Support Services
Reports To: Servicedesk Lead
Role Summary
The Executive IT Support Specialist is a high-impact, high-visibility role responsible for delivering confidential, immediate, and premium "white glove" technical support to our CEO, VPs, senior leaders, and designated high-priority personnel. This role requires in-depth technical expertise across the modern tech stack, unwavering discretion, and a commitment to ensuring zero productivity downtime for the company's most critical decision-makers.
Outsystems · - San Francisco Bay Area