RCM Cust Svc Support Rep-10am-7pm EST - Remote - Patient Customer Service (Sourcing)

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements

• High School Diploma or GED equivalent
• 1 year or more customer service experience
• 1 year or more call center experience
• 1 year or more medical billing, insurance claims, and explanation of benefits
• 1 year or more patient billing
• Additional Job Standards
• Ability to work and learn in a fast-paced environment
• Attention to detail and focused
• Perform successfully in a team environment
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills
• Energetic, passionate customer service
• Seek solutions to challenging patient billing issues
• Application Window closes: 5/18/2025
• Pay Range: $17.75-$21.00
• All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
• Labcorp is proud to be an Equal Opportunity Employer:
• We encourage all to apply

Additional Information

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking a Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team. Work Schedule: Monday - Friday 10:00am - 7:00pm EST Training hours: 9am to 6pm EST

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Labcorp? Share your experience