Chrobinson · ChicagoPrepare for this interview
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C.H. Robinson is seeking a Key Customer Success Manager is responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, you will develop strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, you will drive results through strategic business reviews and strategic account plans and owns the customer value proposition. This is an exciting opportunity to play a critical role in driving innovation and creating strategic partnerships that transform supply chains. This is a hybrid position with 4 days in office in Chicago. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Grow Profitably: Manage top and bottom lines of the accounts (~$3M+ in Net Revenue annually) Global account P&L / Financial management, including expense management Maintain monthly revenue projections and accurate resource allocation Leverage customer specific data, requirements, and expectations to create viable supply chain solutions Global Capabilities: Champion the enterprise technical and operational capabilities to customer goals and requirements Manage customer expectations and requirements and plan desired outcomes aligned with strategy Develop collaborative strategic plan reflecting both the customer and C.H. Robinson's visions Advocate and utilize the enterprise project-based delivery model Customer Relationships: Align internal and external business functions across all global regions to support long term strategic plan Develop initiatives and manage projects to support customer value proposition Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership Drive the holistic plan to ensure operational excellence and serve as an escalation point Align with customer on business management processes and planning cycles Understand industry and market trends and apply to customer strategy and business reviews Stay informed of changes within customer business through regular customer communication Talent: Provide guidance and mentoring to the Service Delivery teams Promote a collaborative culture within the team Foster a mindset of growth and continuous improvement
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