Food and beverage Shop manager
External
I Mixue · Vision Exchange, SingaporePrepare for this interview
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About the role
Lead daily operations efficiently and assist the shop Manager on all aspects of operations. - Provide high quality of service and deliver excellent dining experience to all the guests - Assist shop Manager in roster planning - Provide training and coaching to staff on customer service and product knowledge. - Recommend and up-sell menu items as well as advise guests on any ongoing promotions to achieve revenue targets - Enhance customer service quality - Handle guest complaints with care and provide service recovery options - Good Public Relations - Positive Role model - Strategize manpower planning to support operational needs within budget - Implement plans to ensure efficient use of resources and minimize wastage - Always ensure cleanliness of shop Job Requirements: - Prior experience in Food & Beverage/Hospitality - Good management & leadership skills - Knowledge in using F&B Operating System (POS) - Inventory and budgeting skills - Proactive and enjoy interactions with customers - Attention to detail and able to work well in a team - Ability to work flexible shifts, including weekends, holidays and overtime
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