Product Designer

About the role

We're looking for a new Product Designer to join the Up team. This is a rare opportunity to join our small team, and have a real impact on the lives of people. We believe we can take Australians from a place where money is a cause of stress and anxiety, to a happier place where they feel empowered and in control of their finances. Our designers wear many hats and own projects from start to finish - from idea to successfully shipped. Sometimes it's just a few days on a fun feature, sometimes it's months on a new financial product. So on a normal day, you could be: Finding and exploring opportunities to help us achieve our goals, for every step of the user journey - whether it's reviewing user feedback, conducting interviews, analysing data, playing with a random idea, reinventing the wheel, refining existing concepts, or fixing tiny bugs. Working closely with our creative team (Product, Design, Brand) to discuss ideas, review work in progress, and shape our long-term strategy. Designing concepts and interactive prototypes at various levels of fidelity to be able to clearly communicate your ideas. Solving challenging financial problems by changing people's perception of money, focusing on how people feel and what's a uniquely "Up way" to frame it. Collaborating with our leadership teams and presenting design concepts to help define our short and medium term roadmap. Collaborating with engineering teams to ship high-quality features to our users within our delivery timeframes - by helping scope, prioritise, review, and adapt concepts as necessary. Working with our Marketing and Support teams to ensure a great user experience at any touchpoint. Examples of projects we work on Maybuy / Trackers / Slices / Home Saver Solving common user problems with a unique approach (interactions, visuals, and copy). This requires great craftsmanship and attention to detail to make a simple feature feel like a game-changer. 2Up / Up Home Implementing new financial products that redefine how people think about their finances. Requires deep system thinking to map complex interactions and dependencies, to create a holistic experience over many touch-points. Pay Day / Save Up 1k / Locked Savers Requires a great understanding of how people manage their money and use our app. Digital and Physical cards ( Zap card ) Requires being comfortable with complex technical problems and how to strategically approach big projects with many partners. Check out the Tree of Up for a glimpse into what we have planned to help people feel good about money.

Requirements

• Experience designing and delivering end to end projects (from idea to successfully launched) with at least 3 years working with product teams (ideally on a SaaS or consumer product), or within a digital agency.
• Collaboration and communication skills: the ability to articulate ideas effectively and provide sound reasoning for decisions, and to use storytelling to inform and influence.
• Passion: harder to define, but we're looking for people who have a desire to push the limits, break the status quo, and be at the forefront of where technology is leading us. An eagerness to learn, expand your skills, and do the best work possible.
• Basic technical knowledge, especially front-end, and a general understanding of an agile engineering development process.
• Ability to work with a certain level of ambiguity, and "get shit done" autonomously - we operate like a start-up and things can often be messy, un

Additional Information

About Ferocia We're the team behind Up , but under the hood, we're Ferocia - a passionate tech company driven by financial inclusion. Since 2011, we've been crafting innovative financial tools, starting with the digital platform for Bendigo Bank. We believe technology can empower everyone, from the advantaged to the disadvantaged, which is why Up was born. Now, as part of the Bendigo and Adelaide Bank family, we combine the agility of a small company with the reach and stability of a major player. Together, we're carbon neutral , community-focused , and dedicated to high standards of corporate governance . Our mission? To leverage technology to help Australians move from financial stress and anxiety to a place of confidence and empowerment. Want to join us? We'd love to hear from you

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