Principal Applications Dev Engineer

Responsibilities

• Lead the design and development of large-scale product initiatives across the full stack.
• Define technical architecture and engineering standards that improve scalability, reliability, performance, and maintainability.
• Drive adoption of AI-powered capabilities, including LLM-based experiences, intelligent workflows, copilots, and automation features.
• Partner closely with Product Management, UX, Data Science, and Platform teams to translate business goals into technical solutions.
• Make high-impact technical decisions and influence engineering strategy across multiple teams.
• Conduct architecture reviews, design discussions, and technical deep dives.
• Mentor senior engineers and raise the overall engineering bar through coaching and technical leadership.
• Own critical production systems and drive operational excellence, observability, security, and reliability.
• Evaluate emerging technologies and identify opportunities to improve developer productivity and product quality.
• To be successful in this role you have:
• 10+ years of software engineering experience with a track record of delivering complex enterprise products.
• Strong expertise in modern front-end technologies (JavaScript, TypeScript, React, Web Components, modern UI architecture).
• Strong backend engineering experience with distributed systems, APIs, microservices, and cloud-native architectures.
• Demonstrated ability to design systems that scale to enterprise workloads.
• Experience leading technical initiatives spanning multiple teams without direct authority.
• Deep understanding of software design principles, architecture patterns, performance optimization, and system reliability.
• Strong communication skills with the ability to influence senior technical and business stakeholders.

Requirements

• Experience building products on the ServiceNow platform.
• Strong understanding of Generative AI, LLMs, RAG architectures, AI agents, vector databases, and prompt engineering.
• Experience integrating AI capabilities into customer-facing enterprise products.
• Knowledge of cloud platforms and modern DevOps practices.
• Experience with analytics, experimentation, telemetry, and data-driven product development.
• What Success Looks Like
• Shapes the technical vision for major product areas.
• Delivers architectures that enable rapid innovation while maintaining quality and scale.
• Drives adoption of AI capabilities that create measurable customer value.
• Raises engineering standards across the organization through technical leadership and mentorship.
• Becomes a trusted technical advisor for both engineering and product leadership.
• Work Personas
• Equal Opportunity Employer
• Accommodations
• Export Control Regulations

Benefits

Additional Information

What you get to do in this role: Role Overview We are looking for an experienced IC6-level engineer to drive the technical direction, architecture, and execution of next-generation product experiences on the ServiceNow platform. This individual will be a hands-on technical leader who combines deep full-stack expertise, strong architectural judgment, AI fluency, and a passion for building scalable, customer-facing products. The ideal candidate is equally comfortable designing complex distributed systems, crafting modern UI experiences, mentoring senior engineers, and leveraging AI technologies to deliver differentiated product capabilities.

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