Key Account Manager, End-User - Public Accounts

About the role

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. More about the role Job Summary The Key Account Manager, End-User - Public, develops and manages relationships with strategic end-users and the relevant ecosystem in the Public segment. The role focuses on driving sales growth and innovation adoption by leveraging Signify's complete portfolio of lighting products, connected systems, and services to deliver sustainable, smart, and people-centric lighting solutions. Key Areas of Responsibility Develops, nurtures, and strengthens partnerships with key end users and relevant ecosystem in the Public / Govt. segment (Municipal authorities, government agencies, sports venue operators, etc.) Understands customer strategies, operations, and sustainability goals to identify opportunities for collaboration. Achieves order intake, sales and profitability targets by promoting Signify's complete professional lighting offering. Promotes connected lighting solutions such as Interact City, Sports, Landmark, as well as solar and circular lighting systems, to deliver long-term energy savings and benefits like operational efficiency, city identity and people experience. Manages tenders, bids, and framework agreements in collaboration with legal, commercial, and proposal teams, ensuring compliance and competitiveness. Collaborates with engineering consultants, contractors, and technology partners to deliver integrated smart city or sports lighting solutions. Creates account plans for strategic account that define growth opportunities, relationship goals, and solution roadmaps. Ensures alignment with overall segment strategy and business objectives. Works closely with Marketing, Lighting Application, and Systems & Services teams to tailor solutions and proposals. Ensures operational alignment with Supply Chain, Finance, and Project execution and commissioning. Maintains accurate opportunity pipelines and forecasts in CRM systems. Tracks project progress, revenue realization, and post-sales satisfaction and drives Customer NPS score. Analyzes trends in technology, design, and customer needs to identify emerging opportunities and risks. Provides market feedback to influence future product and segment strategies. Continuously enhances understanding of smart city technologies, energy models, and sports facility lighting standards, city beautification, etc Collaborates with engineering consultants, contractors, and technology partners to deliver integrated smart city or sports lighting solutions. Participates in customer and/or industry events as needed. Continuously enhances knowledge of Signify's solutions, connected systems, and market developments. Participates actively in learning programs and sales capability initiatives. Ensures compliance with Signify's Integrity Code, compliance policies and way of working with government accounts. Critical Experiences Bachelor's degree in Business Administration, Sales, Marketing, or a related field is required to provide foundational knowledge for managing public sector accounts and understanding complex sales processes. Minimum of 5 years of proven experience in key account management or sales within the public sector, with demonstrated success in managing tenders, bids, and developing strategic account plans aligned with customer and business objectives. Professional sales certification or relevant industry certifications in lighting. Formal training or certification in sales methodologies and public procurement processes. Full work authorization to work in Singapore Everything we'll do for you You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.