Manages incoming inquiries for Industrial customer orders in (Sales Force)
Provides quotes for new inquiries from price lists and logs in order tracking software (Sales Force)
Enters customers' orders into company MRP platform (SAP)as well as maintains internal database or records
Assists in the implementation of Industrial customer rebuild and return orders by providing RMA's
Effectively and courteously communicates with customers and sales representatives.
Required Skills and Qualifications
High school degree or GED required.
A minimum of two years' proven customer support experience or experience as a client service representative.
Experience with SAP or another Enterprise Resource Planning (ERP) system.
Preferred Skills and Qualifications
Salesforce experience
Ability to multi-task, prioritize, and manage time effectively.
Proficient in the use of Microsoft Office software.
Excellent communication skills, both written and verbal.
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.
Benefits
Medical, Dental, Vision and Prescription Drug CoverageSpending accounts (HSA, Health Care FSA and Dependent Care FSA)Paid Time Off and Holidays401k Retirement Plan with Matching Employer ContributionsLife and Accidental Death & Dismemberment (AD&D) InsurancePaid LeavesTuition AssistanceAbout Regal RexnordThe Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.Equal Employment Opportunity StatementEqual Employment Opportunity PostersHealth insuranceDental insuranceVision insurance401(k)
Additional Information
Scope of role
Formsprag Clutch is looking for a full-time customer-oriented service representative to aid in the entering and quoting for Industrial customer needs.
Regalrexnord · Warren, MI