Courier Performance Specialist

Benefits

Additional Information

Ready for a challenge? Then Just Eat Takeaway .com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers w ith hundreds of th ousands of restaurant, grocery and convenience partners across the globe. About this role As our Courier Performance Specialist, you will step into the shoes of our fleet to drive operational excellence within the local logistics ecosystem . Sitting within the local Operations department, you will act as the primary anchor for executing the end-to-end courier lifecycle . In this role, you will lead daily execution with a customer-centric approach, ensuring central frameworks are seamlessly implemented . Through close teamwork, you will care for our fleet's health while delivering stable service quality and operational stability . These are some of the key components to the position: Process Coordination: Execute the standardized courier journey from onboarding to offboarding based on global frameworks . Fleet Scaling: Monitor local fleet capacity and execute recruitment plans directed by the Head of Operations . Performance Monitoring: Track local courier KPIs, identify underperformance, and initiate clear improvement plans . Business Reporting: Gather local data and performance highlights to assist in preparing Monthly Business Reviews . Stakeholder Support: Inform local couriers of system changes and resolve first-level grievances to lift each other up . Duty Management: Monitor local weather forecasts and proactively relay critical info to Leads and Planners . Knowledge Management: Maintain the Courier Knowledge Base so information is accurate and easily accessible . Fleet Collaboration: Supervise couriers and Captains directly, driving excellence through open feedback and collaboration . Sentiment Tracking: Analyze fleet health via Peakon reviews to help the Lead continuously improve the courier experience . What will you bring to the team? Operational Experience: Proven background coordinating logistics, last-mile delivery, or retail operations . Data Literacy: Ability to confidently navigate Excel and dashboards to monitor fleet performance and identify trends . Process Mindset: A disciplined approach to following global standards while managing unique local nuances . Regulatory Knowledge: Developing an understanding of local delivery operations and basic employment regulations . Communication Skills: Clear verbal and written skills to engage responsibly with a decentralized, diverse workforce . Goal Commitment: Highly motivated to stay committed to achieving goals and maintaining fleet stability . Partner Focus: Dedication to understanding and supporting both internal teams and external courier partners . At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast-paced and supp ortive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competitio n. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. Are you ready to join the team?