Tenancy Housing Officer
External
The Hyde · Po198sg£35K/yrFull-timeOn-site2w ago
AccessibilityComplianceDocumentationSAFe
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Leading and resolving ASB and tenancy enforcement cases from start to finish
- Conducting investigations, risk assessments and developing clear case plans
- Managing breaches including illegal occupation, abandonment and subletting
- Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
- Preparing high-quality legal documentation and attending court where necessary
- Working closely with police, local authorities, safeguarding teams and community partners
- Maintaining accurate records and ensuring compliance with legislation and policy
- Identifying trends and contributing to service improvement and prevention strategies
Requirements
- We are seeking someone with strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment.
- You will also bring:
- Strong investigative and case management skills
- Confidence handling complex, sensitive and sometimes confrontational situations
- Excellent communication skills with the ability to build trust and de-escalate issues
- Experience working collaboratively across agencies and internal teams
- A methodical and evidence-led approach to decision making
- A commitment to delivering fair, proportionate and legally sound outcomes
- Why join Hyde?
Benefits
Excellent pensionGenerous holiday allowanceLife assuranceFlexible benefits platformCareer development & learning supportVolunteering daysDiversity, inclusion and accessibilityAs a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Additional Information
Tenancy Housing Officer Chichester covering surrounding areas Fixed Term Contract - 12 Month Maternity Cover ending 25/06/2027 Up to £35,000 Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen-supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at The Hyde Group? Share your experience