Strategic Leadership & Team Management Lead Axon 911's public safety strategy, strengthen industry partnerships (NENA/APCO), mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
Cross-Functional Collaboration & Customer Engagement Partner closely with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding/training, and drive adoption across high-value public safety customers.
Product Strategy, AI Initiatives & Market Feedback Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet operational needs within public safety organizations.
Sales Enablement, Advocacy & Industry Presence Support market expansion and deal strategy through industry expertise, customer relationships, speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
Operational Excellence & Business Impact Optimize workflows and processes while driving measurable outcomes tied to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.
What You Bring
10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience serving at the Deputy Director level or above (or equivalent senior leadership role).
Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
Proven ability to build trusted relationships with PSAP leaders, industry associations (NENA/APCO), executive stakeholders, and cross-functional teams.
Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.
Work Location
This position is fully remote within a specified territory, requiring up to 50% of travel for on-site client engagement, educational workshops, and representing the organization at major professional conferences. Candidates based within ET timezone are highly encouraged to apply.
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Pay Transparency:
Axon is a total compensation company, meaning compensation is made up of base pay, an annual performance-related bonus, and stock awards. The starting base pay for this role is between USD
Benefits
Dental insuranceVision insurance401(k)Remote work optionsEquity / stock optionsPerformance bonusParental leave
Additional Information
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Axon 911
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer-helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job-it means helping shape the future of emergency response and building a safer, more connected world.
Axon · Charlotte, NC