Director, Resident Receivables and Recovery

About the role

Location Charleston - 997 Morrison Drive, Suite 402 Business Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home. Job Description Position Summary The Director, Resident Receivables and Recovery is responsible for overseeing the company's accounts receivables, collections, evictions, resident ledger management, and ledger closeout functions across the organization's portfolio. This position provides strategic leadership, operational oversight, and process standardization for resident receivables and recovery operations while ensuring compliance with company policies, legal requirements, and financial controls. The role is responsible for driving operational efficiency, improving delinquency and recovery performance, enhancing resident account accuracy, and developing scalable processes and reporting frameworks across all resident receivable and recovery functions. The role requires strong leadership, analytical capability, process improvement experience, and the ability to manage multiple high-volume operational functions in a fast-paced, deadline-driven environment. Essential Job Functions Functional Responsibilities Provide leadership and oversight for Accounts Receivable, Collections, Evictions, and Ledger Closeout teams Establish scalable operational processes and reporting structures to support organizational growth and portfolio expansion Oversee vendor relationships related to collections agencies, rent guaranty providers, payment processors, and legal partners Support implementation and optimization of systems, reporting tools, and workflow automation initiatives Ensure operational consistency and service-level expectations are maintained across all resident receivable and recovery operations Partner with Legal, Compliance, Operations, and Accounting teams to ensure resident financial processes align with company policies, regulatory requirements, and business objectives 2. Operational / Departmental Support Oversee the daily functions of the Collections Department, including account review, billing issue resolution, delinquency management, and resident communication Manage overall process of operations, including notice posting, attorney coordination, resident ledger review, and market guidance prior to court proceedings Develop and implement follow-up systems to minimize rollover between delinquency aging buckets Partner with third-party collection agencies, rent guaranty providers, and technology vendors to maximize recovery efforts and operational efficiency 3. Compliance & Risk Management Ensure compliance with applicable federal, state, and local laws, including Fair Housing requirements and resident financial handling standards Maintain strong internal controls, audit readiness, and accurate documentation across all functional areas Identify, escalate, and mitigate operational, financial, and compliance risks impacting resident receivable and recovery operations Oversee legal account handling processes, attorney coordination, claims administration, and dispute resolution activities Ensure resident receivable and recovery activities are handled professionally, consistently, and in alignment with company policies and regulatory requirements 4. Financial / Performance Accountability Monitor and manage aged receivables, delinquency trends, credit loss metrics, recovery performance, and resident refund activity across the portfolio Drive operational improvements that enhance cash collections, reduce aged balances, and improve financial accuracy Establish and monitor KPIs related to resident account processing, payment posting, ledger closeouts, collections, and eviction timelines Support accurate financial reporting through effective oversight of resident receivables and recovery transactions Evaluate operational performance metrics and reporting trends to improve efficiency, scalability, and financial outcomes 5. Leadership / Collaboration Build, lead, develop, and mentor high-performing resident receivable and recovery teams Establish performance expectations, accountability standards, and development plans across all direct and