Commercial Engine Field CSA Technician

About the role

This position performs Powerwatch services/maintenance on Power Generation, Marine, and Industrial Systems in the field. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Work in a manner consistent with Contamination Control Guidelines Communicate with internal and external customers in a manner that promotes a positive relationship. Work overtime as needed within labor law guidelines. Frequent travel is needed to meet customer service requirements including overnight stays. Be on call to respond to customer service needs during the evenings, weekends, and holidays. Perform the following service operations with occasional supervision: Perform Maintenance on Generator Packages, Industrial Engine Packages, EPG Systems, and Marine Packages not limited to Caterpillar products. Perform Load Bank Testing Perform basic troubleshooting and repairs. Assist field technicians as required. Perform detailed inspections on EPG products and systems. Write service reports that accurately document activities, issues, and up-sell opportunities. Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner. Solicit information regarding opportunities for generator system sales and service and pass information to generator systems sales staff and engine PSSR or ISR in a timely manner. Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order. Perform assigned tasks in a timely, accurate, and efficient manner. Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis. Perform work and conduct yourself in a matter that is consistent with company goals, mission statement, and core values. Operate company or personal vehicle as needed to visit branch locations or customers. Maintain punctual, regular, and predictable attendance.