Proven ability to partner across multiple Identity, Trust, Risk, and platform product teams to drive alignment across complex, cross-functional initiatives.
Experience guiding teams transitioning from waterfall to agile delivery models; able to introduce structure, cadence, and disciplined execution in mixed-method environments.
Technical fluency in Identity , authentication , authorization , or platform capabilities-and an understanding of how platform priorities shift across consumer and merchant ecosystems (e.g., Oslo, WinXO, etc.).
Demonstrated ability to synthesize multi-team inputs into cohesive, multi-quarter design + delivery roadmaps for large-scale platform programs.
Strong analytical capability, with the ability to interpret and action complex data sets (e.g., RCP signals, quality metrics, operational KPIs).
Experience establishing and driving Design QA processes , ensuring coverage, tracking, and communication of design defects through to resolution.
Subsidiary:
PayPal
Travel Percent:
0
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The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Pr
Benefits
Paid time off
Additional Information
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
Experience Design Operations exists to cultivate a thriving environment where people can focus on doing their best work by building efficient processes, providing the right tools and resources, and ensuring design has a strategic voice across the organization
We are seeking a Design Program Manager to optimize our design processes, and workflows, enabling efficient and scalable product development on our Identity & Trust team. No two days are alike here and your responsibilities will range from operational execution to building for the future by implementing strategic improvements.
Job Description:
Essential Responsibilities:
Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers.
Develop and manage program plans, including timelines, milestones, deliverables, and procurement activities.
Coordinate activities across multiple projects to ensure alignment with program objectives.
Monitor program performance and implement corrective actions as needed.
Communicate program status to stakeholders and executive leadership.
Manage program budgets and financials.
Facilitate cross-functional collaboration and resolve conflicts.
Ensure adherence to engineering standards and best practices.
Paypal · Austin, TX