Technical Program Manager, Marketplace Growth

About the role

At DoorDash we're building the industry's most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. TPMs on our Engineering teams provide fundamental support to the underlying technology services as well as the engineers building these services. It's no simple task, but it wouldn't be interesting if it was! Our team is looking for a Staff Technical Program Manager for our Marketplace Engineering Teams to drive important engineering-wide initiatives related to next gen engineering platforms. Platform areas include Homepage initiative, Consumer Growth, DashPass, and Pricing. Programs will require a strong technical understanding, general cross organization coordination/facilitation, stakeholder management, and ownership of results. You will report into the centralized Technical Program Management team in Engineering. You must be located in either the San Francisco Bay Area or Seattle. You're excited about this opportunity because you will... Owning Marketplace Programs - You will partner closely with Consumer Platform, Marketplace, Merchant, and New Verticals organizations, as well as key engineering and product leaders to establish the vision, strategy, technical direction and success metrics for our platform teams. Focus areas for your programs will include data quality, operational excellence, product launches and platform enhancements. Planning & Execution Optimization - You will drive optimization related to planning Engineering objectives and key results, develop frameworks for team execution/tracking, and provide visibility to resource allocation and prioritizations. Domain Technical Depth - You will develop a full understanding of our technical stack and interdependencies, allowing you to contribute to designs and ensure they are scalable, reliable, and efficient. Stakeholder Management - Manage expectations for all stakeholders from leadership to individual teams, possess strong problem solving and negotiation skills, and earn trust of partners and teams. Navigating the Organization - Understand engineers and enjoy working with them, building trust by developing strong technical domain knowledge that adds value beyond project management. Communications - Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management. Process - Develop processes to ensure teamwork is streamlined to manage complexity and optimized velocity. You are thoughtful about how and when to implement processes with a light touch and clear understanding of success within DoorDash's culture. Time Management - Balance urgency and priority while moving the needle on multiple initiatives. We're excited about you because... You're experienced in working with large-scale distributed systems, as well as client-side and platform teams, who own Tier 0 services serving external customers. You can speak to system architecture, scalability and reliability decisions, and design trade offs. You're a strong leader with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority. You have strong ownership, urgency, and drive. You are willing to roll up your sleeves and drive into the details to understand and drive your programs. You have excellent written and verbal communication skills with the ability to communicate with confidence, clarity, and focus. You can convey concepts and considerations to none-experts and experts alike. You've engaged with Engineering teams on product & platform development with a thorough understanding of software development processes and project planning. You are pragmatic and detailed in your approach and focus on progress, not perfection

Requirements

• Bachelor's Degree with experience in Computer Science, Software Engineering or other related discipline.
• 8+ years recent experience as a Technical Program Manager or similar role at a technology company.
• Experience working with platform engineers and large-scale distributed systems. You can speak to system architecture, scalability and reliability decisions, and design trade offs.
• Excellent written & verbal communication skills with the ability to communicate with confidence, clarity, and focus. Able to convey concepts and considerations to non-experts and experts alike.
• Strong leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority.
• Strong sense of ownership, urgency, and drive. A willingness to roll up your sleeves and dive into the details to understand and drive your programs.
• Direct engagement with Engineering teams on product development with a thorough understanding of software development processes. Project planning and execution skills that include reviewing technical design documents,

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