Coach and develop laptop repair technicians: Provide guidance, training, and support to help technicians improve their technical skills and maintain adherence to established repair standards.
Oversee troubleshooting and repair activities: Supervise the team's problem-solving efforts, ensuring complex hardware issues are resolved efficiently and challenging repairs are completed successfully.
Monitor repair performance: Track and review the quality and timeliness of repairs performed by technicians, ensuring consistent delivery of excellent service across all laptop models.
Develop and implement technical processes: Lead the team in creating and refining procedures that enhance the efficiency and effectiveness of laptop repair operations.
Manage team projects: Coordinate and prioritize tasks, allocate resources, and oversee workloads to ensure successful completion of technical projects within deadlines and budget.
Serve as an escalation point for special requests and exceptions.
Facilitate cross-team collaboration: Work closely with other groups within CDW to support technical services, aligning team efforts with organizational goals and operational requirements.
Oversee training initiatives for technicians and support staff, ensuring the team meets and exceeds key performance indicators (KPIs).
Travel to Conyers(ATL), GA the first week of employment for training.
What We Expect of You:
Previous experience managing a team of computer technicians or working in a similar IT supervisory role
Expertise in diagnosing and resolving complex hardware issues, with the ability to support and guide technicians through challenging repairs
Strong written and verbal communication skills for effective team leadership and collaboration
Exceptional attention to detail to maintain high repair standards and quality control
Advanced analytical and problem-solving abilities to address technical and operational challenges
Excellent time management and organizational skills, with the ability to prioritize and delegate tasks effectively among technicians
Demonstrated ability to lift up to 50 lbs.
Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.
History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts.
Pay range: $ 81,000- $ 92,000 depending on experience and skill set. Annual bonus target of 5% subject to terms and conditions of plan. Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials.
CDW is committed to being an AI-fluent organization
Benefits
Vision insurancePaid time offPerformance bonus
Additional Information
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Repair Operations Supervisor is responsible for overseeing a team of laptop repair technicians and support staff, ensuring smooth day-to-day operations and high standards of repair quality. This leadership role focuses on directing, mentoring, and developing technicians to deliver reliable and efficient laptop repair services while fostering a collaborative and customer-focused work environment. Strong team management, strategic planning, and a commitment to service excellence are essential for success in this position.
Cdw · Las Vegas, NV