Location: Boston or San Francisco hybrid role (2 days/week in-office)
Scope and Prioritize Use Cases : Collaborate with strategic accounts to identify and evaluate high-impact AI opportunities. Lead ideation and discovery workshops to uncover pain points, efficiency gaps, and automation potential.
Lead Product Design Workshops : Facilitate co-design sessions with customers to translate business needs into AI agent workflows. Help customers envision what's possible and chart a path to value.
Author Agent Requirements : Work closely with internal teams to define clear, actionable requirements for our AI Agent Engineering team. Bridge the gap between customer needs and technical execution.
Drive Customer Implementations : Own the end-to-end delivery of AI deployments for large enterprise customers. Manage timelines, expectations, and success metrics. Act as the primary interface between the customer and internal teams throughout implementation.
Champion Customer Success : Ensure that solutions are adopted and deliver tangible value. Continuously monitor performance and recommend enhancements or optimizations, closely collaborating with our AI Customer Success Managers.
Requirements
Extreme sense of ownership, urgency, and customer obsession to ensure that you will thrive in our early stage enterprise startup environment
3-5 years of experience in customer-facing or hybrid technology roles such as enterprise product management, customer success, implementation management, strategy consulting, or solutions engineering
Demonstrated ability to translate business requirements into technical specs or product briefs
Proven ability to lead workshops and uncover customer needs in ambiguous environments
Strong analytical and structured problem-solving skills
Exceptional written and verbal communication skills, with the ability to influence both technical and non-technical stakeholders
Exposure to implementation or deployment of enterprise SaaS solutions
Experience working with AI/ML products, automation tools, or workflow optimization initiatives
Prior experience in insurance, fintech, or highly regulated industries
Familiarity with prompt engineering or agent-based AI systems
Background in product design, service design, or business process design
Salary Range: $150,000-190,000
Benefits
Competitive salary with equity optionsFlexible PTO401(k) planComprehensive health, dental, and vision insuranceFlexible work environment with remote work optionsCollaborative and innovative company cultureHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleEquity / stock options
Additional Information
About Liberate:
Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice - the hardest and most valuable channel in insurance - and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.
Liberate · Boston, MA