Create and activate Agent accounts and support active Agent's network while updating and maintaining data in multiple Western Union databases.
Provide critical control indicators to preserve and support the Agent enrollment process.
Provide back-office support to Salespeople in the field and to other Western Union departments.
Validate and execute Agent`s contract (new and renewal) for completeness and accuracy according to contract compliance and legal requirements.
Validate and execute Agent`s maintenance requests for completeness and accuracy according to requirements provided by money service license holder.
Handling and resolving complex escalations from business partners and teammates.
Create Ad Hoc reports for business partners, senior management and/or other departments.
Role Requirements
Fluency in English language, both verbal and written.
French, Spanish, German, Italian or other language would be an advantage.
Customer-oriented approach and good communication skills.
Previous experience in Operations or Compliance would be an advantage.
Strong analytical, investigation and problem-solving skills.
Attentiveness to details.
Time management and organizational skills.
Collaboration and teamwork skills.
Comfortable working in a fast-paced, highly structured, deadline-driven environment.
Advanced knowledge of MS Excel and big data management tools would be an advantage.
University/ College degree would be an advantage.
Knowledge of Western Union Agent enrollment and maintenance processes would be evaluated as a plus.
Knowledge of AS400, WUAMS, IBIS, Sales Force and/or SharePoint databases, ARC+, WU Shop, Voyager, Macros and Mass Loads would be advantage as well.
We make financial services accessible to humans everywhere. Join us for what's next.
Salary
The monthly gross base salary range is 1,241 - 1,825 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate's qualifications, skills and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Lithuania specific benefits include:Private Health Insurance (3 options)Life & Accident InsuranceAdditional days offWide variety of discounts and special offersFree Fitness facilitiesVolunteering activitiesReferral programRelocation Buddy support upon requestOur Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This isHealth insurance
Additional Information
Agent Database Administrator 2 - Vilnius, Lithuania
Are you ready to use your analytical skills, eye for detail, and business acumen? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as an Agent Database Administrator 2.
Western Union powers your pursuit.
In this role, you will be part of the operations team. Here you will work in a dynamic, multi-faced team that partners with all areas of the agents (partner companies) implementation and other functional units based globally to maintain quality of data and deliver reporting to regulators with a high accuracy, timeliness, and integrity.
Westernunion · Lithuania