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Job Description: Lead Application Administrator, Public Safety Applications Office of Information Technology This position directly supports the technology needs of Brown University's Department of Public Safety, a sworn, fully-functioning law enforcement agency operating 24/7 to protect and serve the Brown community. The Lead Application Administrator within the OIT Public Safety Applications team will serve as a senior position supporting all of the Public Safety applications, including but not limited to Brown's access control system (CCure 9000), video security (Genetec), Zetron Communication Solution, Dispatch & Records Management (currently IMC), NICE 911 Voice & Radio Recording Suite, and the RILETS (Rhode Island Law Enforcement Telecommunications System). Responsibilities will include application administration, end user application support, & end user application training for all of the Department of Public Safety's applications. The Lead Application Administrator will develop and maintain a fundamental understanding of how to utilize all Public Safety applications from an end-user perspective, in addition to application administration responsibilities. This is critical for end-user application support, application administration, & end-user application training success. Beyond high-level administration, this role is responsible for operational excellence, aiding in the development of a structured Kanban-based workflow to manage team priorities, and leading the Technical Documentation Lifecycle. The Lead Application Administrator will lead the effort to write technical documentation in support of all applications that will be used to cross train all members of the team. The Lead Application Administrator will lead the effort to cross train the other application administrators. The Lead Application Administrator will also lead the effort to partner with stakeholders to develop functional test plans used by stakeholders to validate all application upgrades and whenever regression testing is needed. The Lead Application Administrator will participate in and support all upgrades, application and security patches, etc. and will coordinate all aspects of testing, documentation, and training of end users. The Lead Application Administrator will help the team participate in all aspects of change management.
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