Ohiohealth · Blom Administrative CampusPrepare for this interview
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We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: This position serves in a middle management role to lead and direct the people and processes that operate the IT end user training program. They manage staff that develop, maintain, and delver training content for the IT training program. *This is a hybrid position in Columbus, OH. Responsibilities And Duties: 30% Operates applications as assigned by planning and executing routine maintenance of software and hardware; optimizes applications as assigned by planning and executing upgrades, patches, customizations, and management reporting. Adheres to internal policies / procedures for related processes e. g. , configuration management, change management, security management, service continuity management, incident management, problem management, etc. . Provides 2 4 x 7 on-call support for applications as assigned. 20% Organizes people, processes and technology to achieve results for application management as they related to I. S. Balanced Scorecard, includes: quality e. g. , application availability, compliance with ONCALL, incident turnaround times, etc. ; service e. g. , customer satisfaction, service level agreements, operating level agreements, etc. ; quality of work life e. g. , employee retention rate, employee opinion scores, employee development, etc. ; and financial performance e. g. , adherence to capital allocation and operating budgets, productivity measures, etc. . Maintains competency in best-practice application management for inclusion into processes resulting in measurable results on Balanced Scorecard. 20% Facilitates development of new applications as assigned based on application lifecycle standards, including: definition of requirements based on business needs of the organization; translation of requirements into design of application and operational model; and provision of application support staff to build and test applications and operational model in readiness for deployment. Adheres to standardized best practices for project management and testing at the unit, volume, and integration level. Collaborates with customers, stakeholders, vendors, internal infrastructure staff, process excellence, and others to achieve above. 10% : Facilitates deployment of applications as assigned with consideration for best practices in education, activation, and production support. Collaborates with customers, stakeholders, vendors, project management, and others to achieve above. 10% : Directly manages all human resource aspects of personnel management within assigned area including selection of new employees, initial and ongoing development, evaluation, counseling, scheduling, etc. Motivates employees to progressively higher levels of productivity and performance. 5% : Plans, monitors, and controls annual operating and capital budgets for assigned applications. Manages materials, supplies, and other resources necessary for departmental operations. 5% : Administers physical, procedural, and technical safeguards for protection, control and monitoring of information assets, including access management, staff education, responses to breaches, business continuity and information disaster recovery planning, auditing, and information security risk management for those applications assigned.
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