Implementation Specialist

About the role

We're building a team of Implementation Specialists to be the technical hands that switch Claude on inside our largest customers - the people who turn "we've signed the contract" into "our employees can log in, with the right access, under the right policies, the way our security team expects." Before any CSM can drive adoption, before any Technical Specialist can run a workshop, before any champion can ship their first workflow, someone has to connect Claude to the customer's identity provider, get the right people provisioned into the right workspaces, and walk their CISO through how it all comes together. That's your work. This is not an adoption or enablement role - those sit with our Customer Success Managers and Technical Specialists. Your job is technical deployment, security credibility, and clean handoffs. You'll spend your time inside customer identity providers - Okta, Entra ID, Ping, Google Workspace - on working sessions with customer IT and IAM leads, debugging SAML assertions and SCIM attribute mappings, and authoring the runbooks that make every downstream hour of CS and Enablement investment compound instead of evaporate. You should be the kind of person a customer's security lead wants in the room - credible because you've shipped dozens of enterprise deployments, calm under pressure because you've debugged every flavor of IdP edge case, and trusted because when you say "we can do that" or "we won't do that, here's why," your word holds.