Product Management Associate - Product Coordinator

About the role

The Wolters Kluwer Medical Education & Medical Practice (MEMP) team is looking for a Product Management Associate to act as team coordinator supporting MEMP product managers and the Director of the MEMP Business Unit. This position works with a variety of cross-functional roles beyond the product team including our editorial, marketing, sales, customer support and enablement, market research, UX and technology teams. Although it is an entry-level position, the team member is this role is treated as a peer who gains the opportunity to learn about medical education business models, which are rapidly evolving to meet the needs of faculty, students, residents, physicians and institutional customers, while building a foundation for career growth into a variety of potential roles across the Health Learning & Practice organization. As a Product Management Associate , the person in this role contributes to the success of the overall MEMP portfolio through maintenance of existing product, sales and customer-facing product documentation, support of Product Managers in the research and development of new product, and rollout and adoption of standardized processes within and across teams. The person in this role must be a careful listener with the ability to recognize shared challenges across teams and team members and the confidence to propose potential solutions. In addition, this person must demonstrate strong project management skills while adapting to change easily as deadlines shift and new opportunities arise that will shuffle priorities. RESPONSIBILTIES Manage and communicate project schedules, track deliverables, coordinate cross-functional meetings, maintain overall MEMP calendar, coordinate and track budgets and regularly report project status to team Provide direct operational and administrative support to the Director and the Director's leadership team, ensuring priorities, deliverables, and communications are effectively coordinated. Create and manage operational checklists to support repeatable execution and reduce errors across teams. Champion documentation templates: maintain updates, meeting notes, and documentation related to products in Confluence while also organizing and maintaining files on Health - MEMP SharePoint Identify, implement, and support group adoption of process improvements Collaborate with other team coordinators to create, review, and update internal Standard Operating Procedure (SOP) documentation, support teams in implementation of SOPs Process invoices and track spending against line-items using spreadsheet software in coordination with the full team Maintain regular reporting on market penetration, sales, and analytics and synthesize market updates Utilize internal systems for product record creation and communication of critical product identifiers, pricing, and availability across sales channels Respond to Customer Support requests for information within the same day Assist team with research initiatives, defining yearly priorities, coordinating interviews, communicating with participants, processing honoraria, organizing notes, and tracking results QUALFICATIONS College degree (BA/BS) required; or equivalent experience Strong project management and time management practices and understanding of related tools Solid knowledge of Excel formulas and functions, including pivot tables, preferred Interest in Medical Education and Medical Practice product markets Analytical skills with ability to make sound decisions backed up by data Six months+ experience interning or working in business environment or academic offices Required Knowledge, Skills, Abilities or Certifications: Manages day-to-day tasks independently, checking in with and asking questions of managers to ensure quality and timeliness of work Accepts increasing responsibility for assignments Manages time effectively, responding to and juggling a changing list of priorities and business needs to meet deadlines Conducts work with integrity, professionalism, and accountability Takes a proactive, logical and systematic approach to solving problems and contributes potential solutions that add value for the internal team and customers Contributes new ideas, methods, or solutions that improve the workplace, customer experience, or challenge others to think creatively about common challenges or processes Identifies and proposes operational efficiencies in daily work; applies quality standards and ensures accuracy and completeness of work outputs Understands and chooses the appropriate timing, method, and message for communicating with peers, managers, and customers and does so with clarity and professional tone TRAVEL: #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate