Client Service Specialist

About the role

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Who You'll Work With Corebridge Financial makes a tremendous difference in people's lives. We help people plan to protect the future they envision and make decisions during the most difficult moments through the solutions and services we provide. Corebridge Financial brings together a broad portfolio of retirement, life, and institutional products offered through an extensive distribution network. With our customer-focused service, breadth of product expertise, deep distribution relationships, and world-class team of talented employees who are passionate about what they do, we provide solutions for a brighter future.

Responsibilities

• Primary point of contact for high-value client groups, delivering exceptional service to clients and financial advisors.
• Manage end-to-end payroll processing, ensuring accuracy, compliance, and timely submissions.
• Proactively resolve payroll issues, conduct detailed audits, and coordinate with internal and external partners to deliver seamless, white-glove service.
• Strong learning agility to navigate various billing cycles and file formats.
• Be passionately curious while researching appropriate solutions for our internal and external customers.
• Enjoy helping others. You will be assisting our clients with a variety of different complex transactions. You are aware and have a deep understanding that Corebridge Financial provides a customer service experience that is industry leading.
• Excel at analyzing large volumes of data with an extreme attention to detail to ensure compliance and quality.
• Strive to meet production and quality goals by processing transactions timely and accurately.
• Communicate with different Corebridge Financial departments to ensure information is being processed accurately is essential for success.
• Set up your own home office and work remotely with minimal frustration and supervision. Tools and equipment are provided. Your self-motivation, dependability, and responsibility are expected.

Requirements

• High School Diploma or GED from an accredited institution required/college degree preferred.
• Ability to work successfully in a structured fast paced team environment.
• Excellent communication skills, both oral and written.
• Proficient with MS Office and strong professional typing skills required. Strong Excel skills ability to sort data, filters, and formatting cells.
• Ability to learn new software applications, open to experimentation with digital tools, ability to use dual monitors, and researching with an analytical and curious.
• Work Location
• This position is based in Corebridge Financial's Amarillo, TX office which gives colleagues the benefits of working both in an office and remotely.
• #LI-SAFG
• Why Corebridge?
• At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
• Benefit Offerings Include:
• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
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