We're seeking a System Analyst to bridge business needs and technology solutions, supporting our Sales, Marketing, and Service operations in China. You'll play a key role in digital transformation initiatives while managing business applications and cloud infrastructure.
Responsibilities
Business Systems Support & Analysis
Provide application support and administration for CRM, SFE, marketing automation, e-commerce, and customer touchpoint systems
Analyze business requirements, document processes, and translate needs into actionable system solutions
Support integration between local systems and global platforms
Digital Projects & Vendor Management
Participate in digitalization projects with focus on China market localization
Support RFI/RFP processes, evaluate vendor solutions, and conduct gap analysis
Coordinate with cross-functional teams (business, IT, architecture, security, procurement)
Cloud Platform & IT Service Management
Manage Alibaba Cloud resources including accounts, security, monitoring, and cost optimization
Handle incidents, service requests, and changes following ITSM/ITIL framework
Drive continuous improvement of IT products and services
Requirements
Required Qualifications
Bachelor's degree or above
3-5 years experience in application support, system analysis, or digital transformation projects
Hands-on experience with CRM or customer-facing business systems
Practical knowledge of ITSM/ITIL service management framework
Experience with cloud platform management (Alibaba Cloud preferred)
Understanding of China's digital ecosystem (WeChat, local CRM platforms, compliance requirements)
Key Competencies
Customer Focus : Understand requirements from business value and end-user perspective
Problem Solving : Transform ambiguous needs into clear, executable solutions
Collaboration : Work effectively across departments and with external vendors
Communication : Deliver clear updates and insights to stakeholders and management
Preferred Experience
Business system implementation or optimization projects
Integration analysis and data flow management
Supporting localized digitalization initiatives in China market
Benefits
Opportunity to drive digital transformation in a global MedTech companyCross-functional collaboration with business and IT teamsProfessional growth in business-IT integration and cloud managementExposure to China-specific digital innovations and global best practicesIf you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.#CochlearCareersHow we recognise your contributionFor more information about Life at Cochlear, visit www.cochlearcareers.com
Additional Information
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.
Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
Cochlear · Beijing, China