Technical Junior Project Manager

About the role

About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide - empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world. Role Overview As a Technical Junior Project Manager on the EPOS Rewards team, you will manage end-to-end merchant onboarding and solution delivery - while holding genuine process ownership across product enablement, market intelligence, and team knowledge infrastructure. This is not a support role. You will bridge commercial teams and the product roadmap, translate real merchant pain points into product improvements, own the knowledge base that the entire team relies on, and build the tooling and automation infrastructure that enables the team to scale. You will work directly alongside the team lead on live systems, real merchant outcomes, and cross-functional stakeholders. Key Responsibilities 1) Client-Facing Project & Solution Delivery Own end-to-end merchant onboarding from initial scoping through to go-live and post-launch handover Serve as the primary point of contact for merchant clients throughout the project lifecycle - managing timelines, expectations, and escalations Conduct structured post-go-live check-ins to monitor solution adoption and ensure successful project closeout Provide hands-on training to merchant stakeholders on solution usage, campaign management, and loyalty best practices Liaise with internal sales, product, key account management and technical teams to maintain clear accountability across all deliverables 2) EPOS Product Management Act as the bridge between commercial teams and the product roadmap - synthesising merchant feedback and pain points into structured product improvement recommendations Own pilot management and launch readiness for product enhancements - develop testing plans, document rollout readiness, and ensure clear go/no-go criteria at each stage Maintain a dedicated loyalty bug tracker to monitor product stability and flag issues independently of the general product team Conduct market intelligence research across target segments - benchmarking competitor pricing, feature maturity, and customer profiles to inform marketing and commercial strategy 3) Knowledge Base & Enablement Infrastructure Contribute documentation to the team's internal knowledge base - ensuring team competencies are developed according to the expected mastery levels Assist in consolidating merchant onboarding and troubleshooting tickets across internal and partner channels into a unified tracking system Drive the development of an external-facing knowledge base on the EPOS Rewards website for merchant and partner self-service Research and pilot emerging tools (including AI-driven workflows) to improve team efficiency and reduce manual reporting Keep the team current on EPOS' latest product capabilities and solution updates as they evolve 4) Operational Automation & Support Infrastructure Identify and automate repetitive operational workflows and reporting tasks, freeing the team to focus on higher-value work Contribute to defining the team's support escalation structure and service standards across priority tiers Contribute to the Train-the-Trainer framework by mapping loyalty-specific technical requirements and configuration benchmarks across implementation complexity levels Required Skills Project & Client Management (Important) Excellent project management skills; able to manage multiple concurrent merchant engagements with clear ownership and follow-through Strong client-facing communication - comfortable managing expectations and escalations directly with SME business owners Ability to distil technical concepts clearly for non-technical merchant audiences Technical Proficiency in Python or similar scripting language for automation and data processing Strong working knowledge of SQL for data analysis and reporting Familiarity with APIs and webhook integrations (REST APIs, JSON) Hands-on experience or strong familiarity with no-code/low-code automation tools (Zapier, n8n, make.com or similar) Prior exposure to Meta Business Suite, WhatsApp Business API, or equivalent messaging platforms is a strong plus Profile Degree in Computer Science, Information Systems, or a related technical discipline Prior internship experience in SaaS, product operations, or client-facing technical delivery is advantageous Leadership track record in extracurricular activities or prior work experience Profi