Onni
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality con
Benefits
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:3 weeks PTOAnnual education allowance of up to $1,000Referral programResidential housing discount after 1 year of continuous employment
Friends and family rates for our Hotel Properties throughout the company
What Will You Do?
Oversee a team of Courtesy Patrol Agents.
Lead Daily team huddles and assignments, ensuring all company policies are adhered .
Oversees the Courtesy Patrol team's schedules, ensuring consistent coverage to support smooth daily operations .
Serves as the primary liaison between the Courtesy Patrol team and the property management team.
Reports all happenings to management team.
Keep consistent reporting and training teams on all company reporting needs.
Work with management team to ensure department works within expectations of company.
Responsible for securing assigned posts at entry points and welcoming and greeting guests.
Ensure s guests and residents are authorized to be inside a venue, checking identification, using registries and guest lists, and issuing wristbands or other security measures.
Remind s guests, residents , and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment.
Assist s Guest Services A gents with situations throughout the property .
Able to cover Guest Services Agents lunches when needed , perform basic front desk duties.
Patrols the entire property on foot and by golf cart, actively monitoring and promptly reporting or resolving issues .
M anage s conflict between guests, residents or employees and utilize knowledge and training to resolve issues safely and effectively solve conflicts.
Accesses the course of action on certain situations and if the situation merits, ask s guests, residents , employees, transients, or outside visitors to leave the property. H andle s such issues with dignity and respect and recognize s when these situations become a safety or security concern.
T ake s appropriate steps to report or correct problem s by keeping the safety of everyone involved at the highest priority.
Respond s to emergencies on the property and take s necessary steps to report or correct the situation.
Use s a radio, telephone, email account, or face to face contact to communicate with guests and employees regarding any safety and security concerns or issues taking immediately take steps to solve or report the problem and follow s up with guests or employees to ensure total satisfaction.
Assist s with all medical emergencies large or small and administer first aid to guests and employees while recognizing when emergency medical assistance needs to be contacted.
Complete s investigations and prepare s written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property.
Maintain s an inventory of lost and found property, and is responsible for communicating with guests in person, over the phone, or through email, and prepare s shipments of property to return to guests.
Record s all daily activity on a typed Daily Activity Report.
Performs other duties as required .
What You Bring
Good communicat ion skills, both verbal and written .
Knowledge of operations on the Hospitality Industry strongly preferred.
Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
Previous experience with building alarms/systems preferred.
Technologically sound with Microsoft Office applications.
Excellent Customer Service Skills .
Friendly, outgoing, and positive personality.
Familiarity with current regulations pertaining to safety and security .
Comfortable dealing with local authorities to include calling 911 to coordinate emergencies
Must be a self-starter who can initiative and get along with people at all levels both in and out of the community.
CPR/AED certified, strongly preferred .
Flexible schedule with the ability to work weekends and holidays
Salary Range:
$24.75- $26.00 hourly
Health insurance
Paid time off
Flexible schedule
Additional Information
Job Description:
The Lead Courte sy Patrol Agent p rovide s a comfortable and secure environment for all occupants by supervising the Patrol team to ensure the premises is maintained in according with laws, regulations, and codes pertaining to safety and security. The Lead Courtesy Patro l Agent ensures the team maintains hospitable and service-oriented environment by greeting, hosting, and maintaining friendly relationships with all guests, employees, and outside visitors.
Onni · Seattle