Product Manager, Direct Consumer Lending

Requirements

• 6 years of experience in product management with at least 3 years owning or supporting product lifecycle activities including strategy, delivery, and performance optimization. Experience working with consumer loan products such as auto, personal, credit card, or home equity lending - preferred.
• Experience using data, reporting, and analytics to inform product decisions, measure outcomes, and identify opportunities for improvement.
• Education
• Bachelor's degree in business, finance, technology, or related field OR three additional years combined experience in a progressive product management setting.
• Licenses, Certifications, Registrations
• Certified Product Manager Certification preferred.
• Computer and Technology Skills
• Advanced proficiency in Microsoft Office tools (Excel, PowerPoint), with the ability to automate tasks and generate executive-level insights.
• Fluent in using data visualization and reporting platforms (e.g., Power BI, Tableau) for performance tracking and decision support.
• Familiarity with consumer lending systems, loan origination systems (LOS), servicing platforms, and digital lending tools.
• Experience leveraging data analytics and emerging technologies (including AI-enabled tools) to enhance product performance and member insights.
• Strong ability to interpret data across multiple systems, including cloud-based platforms and APIs.
• Working knowledge of Agile project management tools (e.g., Jira, Azure DevOps) and process documentation tools (e.g., Visio, Lucidchart).
• Language Skills
• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
• Other Skills and Abilities
• Solid understanding of product management practices, including product lifecycle, delivery, and continuous optimization.
• Working knowledge of business banking, lending products, and related systems (preferred).
• Ability to translate business needs into clear product requirements, user stories, and actionable priorities.
• Demonstrated ability to use data and analytics to inform decision-making, measure outcomes, and drive product improvements.
• Proficiency in data analysis tools (e.g., Excel, dashboards, or visualization platforms) with the ability to interpret, validate, and apply data insights.
• Strong collaboration and communication skills, with th

Benefits

Additional Information

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary The Product Manager, Direct Consumer Lending, is responsible for the strategy, design, and ongoing management of products and capabilities supporting Consumer Lending at Mountain America Credit Union. Job Description LOCATION Hybrid - Mountain America Center 9800 S. Monroe Street Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully. Define and execute product strategy and roadmap aligned to consumer lending and enterprise priorities. Own the full product lifecycle from discovery and business case development through delivery and ongoing optimization. Translate consumer, business, and operational needs into clear product requirements, user stories, and prioritized backlogs. Partner cross-functionally with Consumer Lending, Indirect Lending, Operations, Risk, Compliance, Technology, and Data teams to deliver solutions. Collaborate with Data and Analytics teams to define data requirements, validate insights, and enable effective reporting. Leverage data analytics tools and dashboards to assess loan performance, member behavior, credit trends, and operational efficiency. Define and monitor key performance indicators related to loan growth, portfolio quality, utilization, cycle times, and risk performance. Prioritize enhancements that improve member experience, digital adoption, approval rates, and operational scalability. Ensure product alignment with consumer lending regulations, internal policies, credit risk frameworks, and compliance standards. Drive continuous improvement initiatives across the lending lifecycle including application, underwriting, funding, servicing, and collections of touchpoints. Communicate product roadmap, priorities, and performance clearly to stakeholders and senior leadership. Knowledge, Skills, and Abilities The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

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