Sales and Retention Manager

Responsibilities

• Advocating and delivering the FUNDAMENTALS sales process , training and coaching the team to perform at their best.
• Driving new member sales while maximising retention of existing members to grow the live member movement.
• Owning the activity planner for the club - ensuring initiatives are well-planned, executed, and impactful.
• Implementing creative lead-generation strategies both internally and externally.
• Monitoring dashboards and KPIs, providing key insights to the team and ensuring targets are met.
• Driving all revenue lines from memberships, product, and secondary spend to maximise profitability.
• Preparing and delivering monthly sales presentations to the wider management team.
• Building strong local business partnerships and developing #WeMoveBusinesses opportunities.
• Leading by example on reception and the gym floor in this member-facing role.
• Engaging in national initiatives such as #WorkoutWednesday and #WeCommunicate .
• Providing honest, constructive feedback to team members, supporting their development and performance.
• Supporting the General Manager with operational tasks including health & safety, facilities, maintenance, recruitment, and presentation standards.
• About You
• Passionate about health, fitness, and wellness.
• A proven leader with the ability to inspire and coach a team.
• Strong sales and retention focus with a results-driven mindset.
• Excellent communication and interpersonal skills, able to adapt style to different audiences.
• Positive, solutions-focused, and resilient under pressure.
• Ambitious, driven, and keen to develop further in leadership.
• Flexible to work evenings, weekends, and Bank Holidays to support the needs of the business.
• Why Join Us?
• An opportunity like this at Frasers Group is for the fearless. The potential is huge, the experience unrivalled - and the rewards are designed to match.
• Here's what you'll get:
• Free gym membership.
• 20% discount across all Frasers Group brands.
• Eligibility for the Fearless 1000 Bonus Scheme.
• Monthly Frasers Champion awards - winners receive double their salary for the month.
• Reward & recognition through Everlast Gyms Monthly Champions.
• Training and funded qualifications, including Level 3 & 5 in Management & Leadership.
• The chance to enhance your fitness knowledge with product training, plus opportunities to deliver PT and group training.
• At Frasers Group, we live by our principles:
• Think without limits - move fast, think fearlessly, and take the team with you.
• Own it and back yourself - own the basics, your role, and the results.
• Be relevant - to our people, our partners, and the planet.

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