As a Customer Success Specialist , you will take full ownership of a customer portfolio, drive accountability, demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class CX and to ensure maximum customer-centricity.
This role may focus on some or all the accountabilities below, depending on the respective business size and complexity:
Deal Management - you will be responsible for end-to-end bid and tender processes, contract management, pricing, and master data maintenance. Ensures data accuracy and integrity while strictly enforcing company's policy, contracts, and regulatory compliance.
What you bring
The ideal candidate should demonstrate strong potential in communication, customer focus, and analytical thinking.
Qualifications & Skills:
Bachelor's degree in Business, Marketing, Economics, and Engineering or any related field
Good working proficiency in English (written and verbal)
Strong communication skills with the ability to engage and collaborate with different stakeholders
Basic knowledge or exposure to data analytics and digital tools (e.g., Excel, Power BI, Salesforce, or other CRM platforms)
Interest in customer relationship management and delivering positive customer experiences
Understanding or willingness to learn customer-centric design principles
Strong attention to detail, especially when handling data and ensuring compliance with standards
Analytical mindset with an interest in understanding business processes and value chains
Key Attributes:
Customer-focused mindset with a willingness to learn customer success practices
Proactive, with the ability to identify opportunities for process improvement and efficiency
Organized and detail-oriented when managing data and documentation
Eager to learn contract management concepts and business operations
Demonstrates accountability, initiative, and a growth mindset
Schedule (Manila Time) : 8pm to 5am, 10pm-7am, 11pm-8am
Benefits
Progress as a person as we work on the energy transition together.Continuously grow the transferable skills you need to get ahead.Work at the forefront of technology, trends, and practices.Collaborate with experienced colleagues with unique expertise.Achieve your balance in a values-led culture that encourages you to be the best version of yourself.Benefit from flexible working hours, and the possibility of remote/mobile working.Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.Take advantage of paid parental leave, including for non-birthing parents.Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.Grow as you progress through diverse career opportunities in national andinternational teams.Gain access to a wide range of training and development programmes.We'd like you to know that SheRemote work optionsFlexible scheduleParental leave
Additional Information
, Philippines
Worker Type:
Regular
Posting Start Date:
June 11, 2026
Job Description:
What's the role
Customer Operations is in its journey to provide the best in market customer experience for our Customers and Business Partners in Shell. We create the great place for commercially minded individuals who thrive working with customers and who want to grow their experience in agile, digital and e-commerce initiatives.
We have a collaborative, flexible, dynamic and supportive working culture; where every single one of us is determined to make a difference, to go the extra mile because it's our job, every day, to deliver the best customers' experience with Shell.
We believe in creating an inclusive culture and work environment where you can thrive, innovate and develop; but most of all, be yourself.
Shell · Dela Rosa - Street Office