Customer Solutions Manager, US State & Local Government and Higher Education

About the role

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. The AWS State & Local Government and Education (SLG/EDU) Customer Solutions Management team partners with government agencies, K-12 school districts, and higher education institutions across the Eastern United States to accelerate cloud adoption and drive meaningful outcomes for the communities they serve. Our mission is to help public sector customers modernize critical services, unlock the power of data and AI, and build long-term cloud fluency. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to neve

Additional Information

Are you passionate about helping government agencies and educational institutions harness the power of cloud technology and AI to better serve their communities? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our State & Local Government and Education (SLG/EDU) team. In this role, you will serve as a trusted advisor to state agencies, local governments, school districts, and higher education institutions navigating their cloud adoption and AI transformation journey helping them translate their missions into measurable outcomes through modern cloud solutions. AWS is seeking a Customer Solutions Manager (CSM) to join our State & Local Government and Education (SLG/EDU) team and help public sector customers realize sustained business value by accelerating their cloud adoption, migration, and modernization journeys. You will work backwards from customer strategic objectives, help design the customer cloud journey, execute a frictionless migration and modernization experience, and ensure our state & local government and education customers capture the full potential of the AWS cloud including AI and modern application development. CSMs are technologists with a strategic business mindset who use their technical acumen, program management, organizational change management, and communication skills to influence multidisciplinary teams. You will work across sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes for government agencies, K-12 school districts, and higher education institutions. Key job responsibilities Execute & Deliver: Deliver customer engagements to drive measurable outcomes for customers while owning work streams that require collaboration across Sales, Support, Solutions Architecture, and Professional Services Drive Adoption: Help develop and execute cloud adoption roadmaps aligned with customer milestones, translating customer goals into concrete actions and tracking progress against success criteria Accelerate Value: Identify opportunities for migrations, data & analytics, generative AI, and modernization that improve government and education outcomes Enable & Educate: Support the design and delivery of enablement programs, AI readiness assessments, and executive briefing sessions that prepare public sector customers for cloud transformation and responsible AI adoption Advocate & Communicate: Serve as the customer's voice within AWS, clearly articulating customer needs, blockers, and feedback to internal teams including leadership, product, and engineering Learn & Contribute: Develop knowledge of AWS services, public sector compliance requirements and CSM best practices while contributing to scalable mechanisms and playbooks that benefit the broader SLG/EDU team A day in the life As a CSM on the AWS State & Local Government and Education team, you'll drive business value for public sector customers by connecting their goals to AWS capabilities. Your day may include joining strategy sessions with customer stakeholders, coordinating across Sales, Solutions Architecture, and specialist teams to remove blockers, and tracking progress against milestones. You'll contribute to enablement plans for cloud migrations and generative AI adoption, support executive briefings, and help coordinate go-live events. You'll proactively surface customer challenges and contribute solutions that address the unique needs of government and education organizations.

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