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Player Support Analyst at Rushstreetinteractive

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Player Support Analyst

External

Rushstreetinteractive · Bogotá, Colombia

Full-timeOn-site1mo ago

Agile

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Responsibilities

Customer Service (Chats &emails)
Comply with all established internal protocols
Validate and issue courtesies/retentions
Review and/or report sports betting/casino activity
Report accounts with suspicious activity
Report interactions for reassignment to other areas/teams

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Requirements

1+ years of experience in Customer Service BPO
Bachelor's Degree in any field; or studying.
Empathy and assertive communication skills
Basic industry knowledge
Strong problem-solving skills.
Excellent collaboration abilities.
Autorización para el Tratamiento de Datos Personales - Candidatos

Additional Information

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. We are looking for a Player Support Analyst to help take our product designers bring our sports betting products to the next level and build an amazing betting experience for our customers. You will have very strong analytical skills and with effective communication, you will have the ability to translate what is needed to both the design and development parts of the team within an agile, fast paced environment. The aim is to deliver beautiful and meaningful user experience for digital product and deliverables within the business account.

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