Manager, Automation Engineering

About the role

Asurion is seeking a highly experienced and strategic Automation Engineering Manager to lead the design, deployment, optimization, and long-term performance of automation solutions across our Technical Logistics Center (TLC) and Supply Chain Management (SCM) operations. This role goes beyond technical implementation - it requires a strong leader and systems thinker who can translate automation strategy into executable programs that deliver measurable operational and financial results. The Senior Automation Engineer will serve as both a technical authority and cross-functional leader , driving large-scale automation initiatives from concept through full production deployment. This individual will play a critical role in shaping Asurion's automation roadmap, partnering with Operations, Process Engineering, Product Engineering, IT, Maintenance, Analytics, and external vendors to ensure automation solutions are scalable, cost-effective, and aligned to business objectives.

Responsibilities

• Strategic Ownership
• Serve as the technical and strategic owner for assigned automation systems, with full accountability for functionality, performance, integration, and ROI.
• Partner with the Automation Director to support a multi-year automation strategy across supply chain operations of varying scale and complexity.
• Develop and champion business cases for multimillion-dollar automation investments, including CAPEX/OPEX forecasting, financial validation, and post-implementation savings tracking.
• Establish annual capital planning strategies and manage automation project budgets to ensure cost, scope, and timeline adherence.
• Lead cross functional teams during all phases of automation: project development/ROI, capex budget management design, deployment, achievement of $/unit Targets & goals.
• Packaging Vendor support is also a part of this role regarding NPI New product introduction, with feeders, collateral, box making, etc...
• People leadership is a must in this role, where applicable this position would lead other vendor engineers while having vendor ownership for our vendors supplying our logistics center regarding Quality, Delivery, and Cost.
• Program & Project Execution
• Lead end-to-end execution of large-scale automation initiatives including vendor selection, contract development support, system design review, implementation, and production launch.
• Ensure solutions are deployed with agreed functionality, on-time delivery, and within budget.
• Develop structured deployment, change management, and training plans to enable Operations and Maintenance teams for long-term success.
• Drive continuous improvement initiatives across existing automation platforms to improve reliability, throughput, quality, and cost efficiency.
• Technical Expertise & Systems Integration
• Act as a subject matter expert for automation systems, including understanding system architecture, upstream/downstream integrations, and operational dependencies.
• Provide holistic system oversight and support across IT, Operations, Maintenance, and external automation vendors to prevent disruptions and mitigate risk.
• Own Level 3 escalation support and advanced troubleshooting for automation systems beyond standard maintenance activities.
• Research emerging automation technologies and identify high-value use cases aligned to business strategy.
• Performance & Analytics
• Define KPI frameworks and dashboard structures to monitor system health, productivity, cost savings, and vendor performance.
• Partner with Data & Business Analytics teams to develop reporting infrastructure and ensure transparent performance tracking.
• Validate financial and operational outcomes against approved business cases.
• Cross-Functional Leadership
• Lead and influence cross-functional teams to deliver automation outcomes that support operational capability, device repair cost reduction, and client growth.
• Act as a trusted advisor to senior leadership, clearly articulating technical capabilities, risks, trade-offs, and investment returns.
• Foster strong partnerships with vendors and internal stakeholders to drive accountability and innovation.

Requirements

• Bachelor's degree in Engineering required (or equivalent industry experience with alternate degree).
• Minimum 10 years of progressive experience implementing and supporting automation solutions in manufacturing or supply chain environments.
• 5+ years in client or supplier/vendor management or related c

Benefits

Additional Information

Automation Engineering Manager (Technical Logistics Center - TLC) Location: Nashville, TN

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