Capital One · Plano, TXPrepare for this interview
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Auto Affidavits Unit Manager - Essential Onsite As a Unit Manager at Capital One, you will lead a dynamic group of front line associates for the Affidavits/Sworn Documents team. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 10-20 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 12-17 associates within a unit. Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics. Prepare and deliver monthly performance reviews for direct reports. Manage business level metrics (pen rates, occupancy) to high efficiency standards. Share in the accountability for a business level function team (Logistics, quality, innovation, morale). Motivate and develop associates and help them achieve their career aspirations. Execute flawless management of projects assigned to the unit. Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc. Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to the team of associates Understand the business goals and implement processes that support these goals. Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes Support and coordinate third party-related internal audits **This position does require onsite attendance ** This role is essential onsite, where you will be expected to to work in the office in Plano, TX
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