People Success Partner- Employee Relations

About the role

People do their best work when they feel heard, treated fairly, and supported through difficulty. As our Employee Relations Manager (US/CAN/EMEA) - known internally as our People Success Partner - you are the person who makes that possible. This is a full-spectrum employee relations role with real ownership and meaningful scope. You will run complex investigations, coach managers for incredible success - including documenting performance proactively, designing compliance training that actually changes behavior, and own the employee handbook. You are not a support function - you are a strategic one. You report directly to the Sr. Director, People Business Partners. You work alongside our People Business Partners, who bring business context to every case. You own the process, the documentation, the training, and the compliance infrastructure. You are the expert this team and this company needs right now.

Responsibilities

• Manager Coaching & Proactive Performance Documentation
• Coach people managers to full success across all client groups. Ensuring Managers are hold employees accountable and ensure they are setting clear expectations.
• Proactively identify managers who are not meeting manager expectations and implement targeted actions to drive improved outcomes
• Proactively identify employees at risk and conduct deep-dive assessments to address underlying issues
• Analyze survey data, exit feedback, and related insights to identify management gaps and partner on data-driven action plans to drive measurable improvement
• Assess capability gaps and determine where additional coaching, training, and enablement are needed to strengthen leadership effectiveness
• Partner with People Business Partners to identify managers who need coaching and intervene early - turning a potential ER situation into a development opportunity
• Build a repeatable manager coaching playbook that PBPs can use consistently across all client groups
• Track manager participation in coaching sessions and surface patterns to leadership where additional support is needed
• Employee Relations & Investigations
• Own all workplace investigations end to end - intake, investigation plan, interviews, findings documentation, and resolution - for all countries we operate in (US, Canada, UK and Germany)
• Maintain an active case tracker with status, risk level, timeline, and resolution for every open matter
• Partner closely with People Business Partners who provide business context on each case - you own the process and documentation, they bring the organizational knowledge
• Work with employment counsel on matters with legal exposure - you will know when to loop in and when to handle independently
• Escalate complex or high-risk matters to the Sr. Director with a well-packaged summary of facts, risk assessment, and recommended next steps
• Performance Improvement Plan Lifecycle
• Own the PIP lifecycle across all client groups - documentation, timeline management, manager coaching support, and resolution tracking
• Partner with PBPs and managers to ensure performance actions are documented correctly, c

Additional Information

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. About Tekion Tekion is a cloud-native, AI-powered platform transforming the automotive retail industry - one of the largest and most complex commerce ecosystems in the world. We are building everything from the ground up: our technology, our culture, our processes, and our people practices. This is not a company that is optimizing what already exists. We are creating what does not yet exist - and we are doing it fast. If you are drawn to environments where the work you do today shapes how thousands of people experience work tomorrow - this role was built for you.

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