Operations Area Manager (Facilities Cleaning & Security Services)

Responsibilities

• Operations Management
• Oversee operational performance of multiple cleaning and security service contracts to meet contractual KPIs and client expectations.
• Conduct regular site inspections, audits, and performance reviews to monitor service quality.
• Implement continuous improvement initiatives based on audit findings and client feedback.
• Manage incident reporting, lead investigations, and coordinate corrective actions to resolve operational issues.
• Manpower Management
• Plan and coordinate workforce deployment to maintain adequate staffing levels across sites.
• Supervise Operations Executives, Site Supervisors, Team Leaders, Security Officers, and Cleaning Personnel to ensure productivity and discipline.
• Manage employee attendance, conduct coaching, training, and performance evaluations to enhance team effectiveness.
• Assist in recruitment, onboarding, and retention strategies for operational personnel.
• Client Management
• Act as the primary point of contact for assigned clients, building and maintaining strong relationships.
• Address client concerns promptly and resolve operational issues to ensure client satisfaction.
• Conduct regular client meetings and service reviews to support contract renewals and identify service enhancement opportunities.
• Compliance & Safety
• Ensure compliance with relevant regulations including Employment Act, Workplace Safety and Health (WSH) requirements, Progressive Wage Model (PWM), Security Industry Regulations, and Environmental Public Health requirements.
• Enforce adherence to company SOPs, quality standards, and workplace safety policies.
• Maintain accurate documentation, reports, and operational records to support compliance and audits.
• Reporting & Administration
• Prepare operational, manpower, incident, and client update reports to inform stakeholders.
• Monitor operational budgets and resource utilization for cost-effective service delivery.
• Coordinate with sales, HR, and finance departments to support overall business operations.
• Preferred competencies and qualifications

Additional Information

Job Summary We are seeking a dedicated Operations Area Manager to lead cleaning and security service operations across multiple sites in Singapore, ensuring service excellence, regulatory compliance, efficient manpower deployment, and strong client relationships.

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Company Intel

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