Deployment Lead

About the role

The Deployment Lead owns the successful delivery of complex customer programs from initial scoping through steady-state execution - on time, to the quality bar, and at margin. This is a senior, customer-facing role for operators who can translate a customer's technical and business requirements into clear execution plans, coordinate multiple internal workstreams, own the economics of the deployment, and ensure projects meet their throughput, quality, delivery, and margin commitments. Deployment Leads sit at the intersection of customer relationship management, technical program management, and operational and financial execution. They must understand the underlying technical requirements of each program well enough to pressure-test implementation plans and communicate tradeoffs clearly with the customer - and own the unit economics well enough to protect margin while they do it. The Deployment Lead is the operations-and-margin leg of the customer team: they own delivery and the deployment's economics, partnering with the General Manager, who owns the broader customer relationship and growth. They are the primary point of accountability for the delivery of a major customer or portfolio of projects, and the customer's point of contact when timelines, requirements, or operational performance are in play. They coordinate Technical Program Managers and Forward Deployed Engineers across the account, ensuring each workstream is staffed from the pools, technically sound, and aligned with the broader customer objective. This role is equivalent in seniority to a TPM Manager, but with a stronger emphasis on customer ownership, deployment success, and margin. It is a senior destination on the TPM track and a pathway toward a General Manager role. General Managers own the broader account end-to-end, including the overall customer and researcher relationships, proposal development, account strategy, operating cadence, and the portfolio of deployments delivered for that customer.

Responsibilities

• Own the end-to-end deployment of projects for one or more major customers, from initial scoping and technical design through launch and ongoing execution - accountable for throughput, quality, delivery, and margin.
• Own the economics of your deployments: instrument margin live, manage the cost-to-revenue picture across the account's projects, and make the in-flight calls (comp structure, staffing, project structure) that protect it, the level where TPMs escalate margin-structure decisions.
• Serve as the customer's primary point of contact for delivery - timelines, technical requirements, risks, and operational performance.
• Develop a detailed understanding of each customer's technical requirements: system constraints, integrations, data flows, workflows, and acceptance criteria.
• Translate customer requirements into clear project plans, milestones, owners, success metrics, and a margin model.
• Ensure the account's projects move through their gates - calibration before scaling, staged ramp, delivery acceptance - so quality and margin hold across the portfolio.
• Work closely with FDEs, TPMs, and FDRs to validate imp

Benefits

Additional Information

Shape the Future of AI At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially. About Labelbox We're the only company offering three integrated solutions for frontier AI development: Enterprise Platform & Tools : Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale Frontier Data Labeling Service : Specialized data labeling through Alignerr, leveraging subject matter experts for next-generation AI models Expert Marketplace : Connecting AI teams with highly skilled annotators and domain experts for flexible scaling Why Join Us High-Impact Environment : We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions. Technical Excellence : Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence. Innovation at Speed : We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution. Continuous Growth : Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI. Clear Ownership : You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics. Role Overview Get an inside look and hear directly from our current Forward Deployed Engineers here !

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