Patient Service Representative-Immediate Care Center Sycamore Casual Days

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform "end of day" cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.
• Required
• High school diploma or GED equivalent.
• Zero (0) to two (2) years' experience in a customer service position.
• Preferred
• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.
• Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
• Background Check
• Artificial Intelligence Disclosure
• Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

Additional Information

**This is a Casual position for the Immediate Care Center located at the Sycamore clinic. A minimum of three shifts in a 6 week period (1 weekend shift and 2 weekday shifts). With 1 shift minimum per pay period. 1 Winter and 1 Summer holiday required. These are 12 hour shifts from 6:45am-7:15pm. Floating to other clinics may be required.** The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

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