Strategic Account Manager - Central

Responsibilities

• Own the end-to-end commercial recovery of at-risk accounts using structured intervention playbooks.
• Lead restructures involving pricing migrations, competitive threats, and platform rationalization due to M&A.
• Rebuild trust and re-establish the OutSystems ROI and value proposition at the C-suite and VP level.
• Once stabilized, you retain full ownership of the accounts to capitalize on deep relationship equity.
• Identify new business units and use cases to drive long-term ARR expansion.
• Account Manager: $110,500 - $134,550 Base Salary
• Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent.
• In determining salary ranges, we consider factors such as:
• Market Research: Industry reports, salary surveys, and online salary databases
• Company Performance: Financial performance, revenue growth, and budget allocation
• Job Requirements: Skills, experience, and qualifications necessary for the role
• Geographic Location: Cost of living, market conditions, and industry standards in our region
• What You Bring
• A proven track record in complex SaaS renewal negotiations and managing distressed or at-risk accounts.
• Ability to triage a portfolio based on risk and urgency, utilizing health scoring and adoption metrics to build account-specific save plans.
• Exceptional skills in rebuilding eroded relationships and navigating organizational complexity such as "champion loss" or shifting buying committees.
• Ability to work frictionlessly with a dedicated Solutions Architect and existing CSMs.
• A bias toward action and the ability to thrive in high-pressure, high-visibility environments.
• More about OutSystems
• Our customers are some of the world's most recognizable brands across diverse industries- such as Toyota, Heineken, Bosch, KeyBank, and UCLA-who trust OutSystems to deliver ROI and transformational impact.
• Working at OutSystems
• Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical a

Benefits

Additional Information

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! OutSystems is seeking a high-performing, "hunter-closer" Account Manager to join our newly formed Churn Prevention Team. This is a high-visibility, strategic role centered on a "turnaround mandate" to recover, stabilize, and eventually grow our most at-risk enterprise accounts. This role will be part of a dedicated cross-functional squad including a Solutions Architect and Customer Success Managers, with a direct line of reporting to senior sales leadership.

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