Additional Information
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Description: Technical Project/Programme Manager
Location: Dundee
Grade: 12
Services Engineering is seeking a Technical Project Manager with Software Engineering and/or Systems experience to join an established team collaborating with key customers to improve ATM field performance. The role focuses on critical KPIs such as availability, reliability, and service efficiency, while also owning the coordination and delivery of complex, multi‑stakeholder technical initiatives.
This position has a significant impact on delivery against business goals as we strive to be a best‑in‑class service provider, combining deep technical expertise with strong delivery leadership and execution management.
Position Summary & Key Areas of Responsibility
Technical Leadership & Engineering Excellence
Technical Authority: Recognized as a leading expert within the business unit and NCR Atleos organization, demonstrating comprehensive knowledge across technologies, processes, systems, and products.
Diagnose and Resolve Issues: Efficiently diagnose, triage, and resolve complex issues across NCR Atleos products and third‑party systems, applying strong understanding of system architecture.
Innovative Solutions: Design and lead the implementation of innovative solutions to existing problems and drive continual improvement initiatives across field services and products.
Customer Impact Assessment: Use advanced technical expertise to assess customer impact and guide prioritization of corrective and preventative actions.
Technical Project & Delivery Management
Delivery Ownership: Act as the technical delivery lead for complex service improvement, performance optimization, and reliability initiatives from concept through execution and completion.
Planning & Execution: Define scope, milestones, dependencies, and success criteria for technical initiatives, ensuring delivery aligns with customer expectations and business objectives.
Cross‑Functional Coordination: Coordinate across engineering, product, operations, professional services, and customer‑facing teams to ensure clear ownership, alignment, and execution.
Progress Tracking & Reporting: Track delivery progress, risks, and KPIs, providing clear and concise updates to stakeholders, leadership, and customers.
Stakeholder & Customer Engagement
Primary Point of Contact: Lead technical and service improvement discussions with customers, Account Managers, Professional Services, and internal development teams.
Stakeholder Communication: Translate complex technical challenges into clear delivery plans, status updates, and outcome‑focused communications for both technical and non‑technical audiences.
Business Impact: Apply a deep understanding of how technical decisions and delivery execution impact operational performance, customer satisfaction, and financial outcomes.
Data, Analytics & Decision Support
Data Analytics: Apply analytical and statistical techniques to characterize ATM environments, identify trends, and drive data‑driven decision‑making.
Operational Insights: Use data to measure initiative effectiveness, optimize resource allocation, and ensure maximum return on investment.
Continuous Improvement: Use post‑delivery analysis and lessons learned to continually refine service models, processes, and technical approaches.
Ncratleos · Dundee, UK