Clearly communicates paperwork and processes to customer, including any follow up questions
Create and complete all deal related paperwork in DMS , bank approval systems and protection product systems (whe n applicable)
Transact paperwork with customer s using digital tools where possible , and wet ink when necessary
Process all paperwork and ensure it meets the needs of the Business Office (including proof of delivery) , state specific DMV and lender requirements.
Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business office
Work with Business Office s to t rack deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
Requirements
S ense of urgency
Strong attention to detail
Excellent communication (written & verbal)
Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting , etc.)
Mathematics - ability to solve basic math calculations
Positive customer service attitude
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
For a more detailed view, visit: www.totalrewards.lithiadriveway.com .
Benefits
Dental insuranceVision insurance401(k)Paid time offEquity / stock options
Additional Information
Dealership:
L0397 Driveway Home Office
Driveway.com | Document Compliance Specialist
Driveway.com is where car buying and selling meets convenience-with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!
Position Overview:
The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing . This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers . This is achieved through communication of entire process with customer, validati ng completeness of supporting documentation, and preparing all deal related paperwork .
This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Account ing team.
Location : 1504 Route #1, N. Brunswick, NJ 08902
Schedule : 8:00am -5:00pm; 40 hours a week, will include a rotational Saturday shift.
Compensation Range : $16.82-$31.25/hr . Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.
Lithia · Dch Brunswick Toyota, N. Brunswick, NJ 08902