Cafe Manager - Los Angeles

About the role

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... As a Cafe Manager at Blank Street, you'll play a key role in bringing our brand to life in Los Angeles. You'll launch and lead one of our first cafés, building a high-performing team, setting the standard for operations, and creating an exceptional customer experience every day. This role is about more than running a store-it's about embedding Blank Street into the fabric of the community. You'll inspire your team to serve with passion, care, and precision, ensuring every guest feels welcomed and every coffee is made with pride. We're looking for a proven operator who thrives in fast-paced, high-growth environments and takes pride in delivering world-class hospitality. If you're customer-focused, highly organized, and motivated to make a lasting impact, this is your opportunity to grow with us as we scale across LA.

Responsibilities

• People
• Hire, train, coach, and develop your team
• Create a positive, high-performing culture
• Manage schedules, payroll, and attendance
• Address performance issues with care and consistency
• Product
• Deliver exceptional food, beverage, and hospitality standards
• Maintain inventory, ordering, and operational compliance
• Lead by example on the floor
• Operations
• Keep cafés clean, safe, and running smoothly
• Maintain company standards across all areas of the business
• Execute new launches, initiatives, and operational changes
• Business
• Drive sales, profitability, and customer satisfaction
• Build strong connections within the local community
• Continuously improve performance, processes, and team results

Requirements

• 4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands
• Experience managing large hospitality teams
• Experience managing inventory and supply chain ordering
• Passion for excellent customer service and hospitality
• Ability to perform under pressure and time constraints
• Excellent organizational skills
• Highly effective interpersonal and communication skills
• Ability to create workflows, systems and processes that support a dispersed team
• Excellent delegation and follow up skills
• Can use emotional intelligence and conflict resolution skills to create a welcoming workplace
• Capable of managing change
• Ability to develop different levels of staff on leadership, hospitality, product and service quality expectations
• Willingness to collaborate across departments and teams
• Ability to troubleshoot and problem solve, prioritizing around urgency
• Attributes
• Hands on and highly action-oriented
• Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
• Positive, enthusiastic and results driven
• Passionate people leader and developer
• Interested in continuous personal growth
• Benefits & Perks
• $75,000-$85,000 annual salary
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program - yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

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