Skip to main content

Customer Care Specialist III at Saia

Pricing Companies Market Trends For Employers FAQ Sign in

Customer Care Specialist III

External

Saia · Us, NE

Part-timeOn-siteToday

LeadershipMove

Cover Letter Connect

Prepare for this interview

AI-generated questions, company research, and talking points tailored to this role

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Authorized to work in the United States.
5+ years of transportation, customer service, or related experience.
Working knowledge of Microsoft Office.
Work Conditions and Physical Demands

© 2026 Hiro by Mistiq

Privacy Terms FAQ Employer FAQ Support

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily in a terminal office environment with frequent computer and phone use.

Sits for extended periods while performing data entry and administrative tasks.

Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.

Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.

Occasionally lifts or carries office supplies or small packages up to 20 pounds.

May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.

Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.

Pay Rate: $22.15 - $27.30 per hour, based on experience

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.Make Your Move

Additional Information

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about. Position Summary Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. Maintains high standards of accuracy and communication to drive customer satisfaction and operational excellence. Major Tasks and Responsibilities Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience. Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently. Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts. Prepares and reviews shipment and dispute paperwork for accuracy and completeness. Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information. Conducts driver check-ins to verify deliveries and address service-related concerns. Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims. Identifies recurring service issues and recommends improvements to enhance the customer experience.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at saia? Share your experience

Interested in this role?

Apply on the company's website.

Cover Letter Connect