As a Full-Time, Year-Round Lodge at Snowbird Front Desk Agent at Snowbird you are responsible for providing excellent customer service throughout our guest's stay by exceeding their expectations and performing all duties regarding the operation of the front desk. You will assist guests with check-in and out, give general information about the resort, answer the telephone, make reservations, receive customer complaints, and find solutions, and demonstrate outstanding customer service.
Responsibilities
Check guests in and out in a professional and friendly manner.
Display the ability to communicate discount and up sell strategies.
Accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism.
Book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate.
Respond to guest questions and tasks action to resolve customer complaints.
Verify guest payments: process credit cards.
Protect guest privacy.
Assist guests with restaurant and spa reservations and general knowledge of the resort.
Assist guest services (Concierge) when needed.
Update guest tiles with phone number & email address at check in.
Perform other duties and tasks as assigned by manager or supervisor.
WHAT YOU NEED TO GET THE JOB DONE
High School Diploma or equivalent.
Hotel receptionist job experience is a plus.
Great listening, speaking, presentation, and up sell skills.
Multitasking is a must.
Strong organizational skills.
18 years of age.
A positive attitude and ability to work well under pressure.
WORK SCHEDULE
Specific Shift: 7 a.m. to 3 p.m. and 3 p.m. to 11 p.m. and possibility of mid shifts 11:00 a.m. - 7:00 p.m.
You must be available to work both shifts based on business needs, including weekends and holidays.
Shifts may vary from early morning to late evening depending on business levels.
WORKING CONDITIONS
Work is routine in pleasant, comfortable surroundings. Hotel Lodge conditions.
Must be prepared to stay overnight, if necessary, on occasional times of road closures.
May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
Must be able to stand for long periods of time.
Work is subject to frequent interruptions, making continuity and accuracy difficult.
Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
WHY WORK HERE
Ski pass and comp ticket benefits
Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
Available medical, dental, vision and accident insurance - benefits are available based on position and are subject to change
401k
Discounts with Powdr partners
Free transportation to work: UTA Bus and Rideshare Vans
If you are passionate about the outdoors, check out our open positions and apply online today!
Benefits
Dental insuranceVision insurance401(k)
Additional Information
Location: Salt Lake City, Utah
Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.
TITLE: Front Desk Agent
LOCATION: Lodge at Snowbird
STATUS: Full-time, Regular
SCHEDULE: 7am-3pm, 11am-7pm, 3pm-11pm
Specific Shift: 7 a.m. to 3 p.m. and 3 p.m. to 11 p.m. and the possibility of mid shifts 11:00 a.m. - 7:00 p.m.
You must be available to work both shifts based on business needs, any day of the week including weekends and holidays.
Shifts may vary from early morning to late evening depending on business levels.
Powdr · Snowbird, UT