Market Support Manager, DashMart

About the role

DashMart is part of the New Verticals division with Doordash and we are a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery. We're looking for a hands-on, people-first leader with strong operational acumen and a high degree of flexibility to serve as a Market Support Manager. In this role, you'll be assigned a regional territory and be embedded on-site at various DashMart locations to support high-priority initiatives, stabilize operations, and provide interim leadership as needed. This is a dynamic position ideal for someone who thrives in ambiguity, loves to lead teams, and enjoys solving problems on the ground. You're excited about this opportunity because you will... Lead On-Site: Travel frequently within a designated geographic area covering multiple states and serve as an on-the-ground leader at newly launched DashMart sites and sites undergoing complex changes in operations or leadership. Lead, coach, and retain high-performing teams of Site Managers, Assistant Site Managers, and hourly associates. Set the tone for culture, safety, and performance during every assignment. Assignment duration will be dependent on the unique circumstances of the site. Stabilize and Scale: Step in during leadership transitions, new site launches, or operational challenges. Implement standard operating procedures, troubleshoot operational issues, and quickly bring teams up to performance benchmarks. Own Operational Excellence: Oversee day-to-day site operations while deployed, ensuring sites run smoothly, efficiently, and safely. Monitor P&L performance, identify root causes of inefficiencies, and implement corrective action plans. Support Growth and Change: Partner with regional and central teams to support growth initiatives, regional training programs, special projects, market expansion efforts, and share insights on key learnings from coverage assignments. Drive Process Improvements: Use data and insights to design and execute improvements to workflows, team structures, and fulfillment practices. We're excited about you because... You are mobile and flexible - ready to travel extensively (by planes, trains, and/or car) and stay on-site in varying locations for extended periods based on business needs. In this position, you will be expected to be on site nearly 100% of your 5 work days per week (days of week are flexible per needs of the site) You're an experienced leader , having managed diverse hourly and salaried teams of 15+ employees in fast-paced, high-growth environments, and have a proven track record of building a strong site culture and mastery in site operations You think from first principles and approach challenges with curiosity and creativity-not just what's been done before. You thrive in ambiguous and dynamic environments , especially when working independently to drive impact. You are data-driven , with strong analytical skills and experience using Excel or similar tools to drive decisions. You take ownership -treating every site you support like it's your own, whether you're there for a week or a quarter. You bring 3+ years of experience in Leadership, Operations, Consulting, Logistics, Strategy, or a related field. Bonus Points: Have launched new business units or scaled operations from zero to one Bring warehousing, logistics, or fulfillment center experience Are skilled in change management and team building across diverse environments Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey