Data Acquisition & Support Squad Lead

About the role

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. 1. Key Responsibilities / What to Expect Leadership & Team Development: Lead and mentor the Data Acquisition & Support squad, promoting collaboration, accountability, and continuous improvement. Data Sourcing & Monitoring: Oversee sourcing activities, monitor data feeds, and ensure timely data acquisition from trusted providers. Collaboration: Build strong relationships with customers/partners and ensure strong collaboration with adjacent squads to support data acquisition needs and resolve issues promptly. Customer Engagement: Lead the squad to deliver high-quality customer engagement and proactively increases customer self‑service opportunities in line with self-help strategy. Operational Excellence: Implement best practices for workflow/process management, capacity allocation, and performance tracking. Scalability & Innovation: Identify opportunities for process optimization and automation to enhance efficiency and prepare for future expansion. Governance & Compliance: Ensure adherence to internal standards and external regulatory requirements during data acquisition. Performance Monitoring: Define KPIs, monitor progress, and report outcomes to leadership, ensuring transparency and accountability. 2. What You Need to Be Successful Education: Bachelor's degree in Data Management, Business, Operations, or related field; advanced degree is a plus. Experience: 8+ years in data operations or related fields, with at least 5 years in a leadership role. Proven experience in data sourcing/management and customer engagement. Familiarity with financial data products and regulatory requirements is advantageous. Skills: Strong leadership and people management capabilities. Strategic thinker with a hands-on approach to execution. Expertise in data acquisition processes and workflow optimization. Excellent analytical, problem-solving, and decision-making skills. Ability to influence and collaborate across multiple stakeholders and geographies. Outstanding communication and stakeholder engagement skills. 3. Success Metrics Timely and accurate acquisition of data from trusted sources. Improved efficiency and scalability of acquisition processes. Positive stakeholder feedback and measurable operational enhancements. Successful integration of automation and process improvements. Successful demonstration of improved customer‑centric communication and implementation of self-help.