Technical Account Manager - Analytics & SQL (Remote - Mexico Only)

Responsibilities

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer's environment.
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
• Prepare and share monthly performance, utilization, and support-related metric summaries.
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
• Assist in implementing proactive maintenance actions and solution improvements.
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
• Collaborate with TAMs to maintain reusable object repository.
• EDUCATION & EXPERIENCE
• At least 5 years of experience in IT Consulting, Enterprise Software Implementation
• Prior experience with Query Based Languages and Relational Databases
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
• Preferred : Understanding of Sales Performance Management domain
• Strongly Preferred : Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts.
• PERFORMANCE BASED SUCCESS CRITERIA
• 1-3 Months
• During this time, the Associate Technical Account Manager will successfully:
• Familiarize oneself with company culture, policies, escalation paths, and internal systems.
• Training and onboarding will be completed.
• Learn the various systems used in daily operations.
• Participation in team meetings and events.
• Success Indicators:
• C omplete all onboarding activities and training with passing grades
• Seen by peers as responsive and professional
• Demonstrate curiosity and engagement
• 4-6 Months
• During this time, the Associate Technical Acc

Benefits

Additional Information

At Varicent, we're not just transforming the Sales Performance Management (SPM) market-we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent-where your talent and ambition meet limitless opportunities for success! The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client's return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer's technical success and supporting all system and solution-focused conversations.

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